Customer Care Representative

West Bend Mutual Insurance in West Bend, WI

  • Industry: Customer Service/Call Center - Call Center/Customer Service Representative
  • Type: Full Time
  • $36,890.00 - 54,220.00
position filled
**Property& Casualty agents license is REQUIRED for this role.**

The Customer Care Center is open from 7:00 a.m. to 7:00 p.m. and must be staffed accordingly. Schedules will include working until 7:00 p.m. several times each month. Primary schedule will be established based on call volume and the departments staffing model. Additional work hours may be expected during times of heavy volume. May be asked to cover additional shifts, as needed.

Summary of Responsibilities

As a licensed agent, handle calls in our Personal Lines Customer Care Center queue. Answer questions and give advice about coverages on our Home& Highway policy.

Handle billing and claims inquiries from policyholders and agents in an easy-to-understand, jargon-free manner. Complete First Notice of Loss for policyholders, agents and claimants who are directly reporting new losses. Is flexible and willing to provide assistance in other phone queues based on volume and departmental needs, such as policyholder payment processing queue, and other miscellaneous phone queues.

Process personal lines endorsements and quotes for insureds. Make outbound calls to PL policyholders as needed. Handle overflow calls in our Customer Care Center queue for Commercial Lines. Generate certificates of insurance at the caller's request. Issue Instant Issue Bonds at the caller's request. Other like duties may be assigned by management.

Preferred Experience and Skills

Excellent customer service skills

Problem solving skills

2 years of endorsement entry experience

Interpersonal skills

Telephone skills

3-5 years of experience in the insurance industry; 2 years providing customer service in that industry

Preferred Education and Training

Associate's or Bachelor's degree

Property& Casualty agents license(required)

Associate in Personal Lines (API) designation and/or completion of at least 2 parts of CISR Program
Associated topics: agent, agente de servicio al cliente, answer, call center associate, call center representative, csr, customer service, representante de servicio al cliente, service, service specialist

You may be interested in these similar jobs!
TECHNICAL SALES - SALES ENGINEER
OPTEK-DANULAT, INC in Germantown, WI

ABOUT USoptek delivers unique industrial process control solutions. We manufacture high performance industrial analyzers for in-line, real-time proce…

Read More
Customer service representative-billing
Spectrum in Fond Du Lac, WI

Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. Join us as we continue to grow and bring…

Read More
Customer Service Representative
CMA Flodyne Hydradyne in Brookfield, WI

CMA/Flodyne/Hydradyne is a full-line automation components distributor (PLC's, Motion Controllers, Servo Motors and Drives, Linear Motion compone…

Read More
Customer Service Agents Earn Side Income-Become Focus Group Panelist(up to $500/week) (Menomonee Falls)
Apex Focus Group in Menomonee Falls, WI

Now accepting applicants to participate in National Focus Groups and Clinical Trial studies. Work from home earn up to $500/week part-time . Must reg…

Read More
Service Center Representative
West Bend Mutual Insurance in West Bend, WI

Summary of ResponsibilitiesPrimary role is to handle phone calls in a fast-paced multi-channel contact center. Handle incoming telephone calls which …

Read More
Customer Care Representative - Commercial Lines
West Bend Mutual Insurance in West Bend, WI

*A property/casualty insurance license is REQUIRED for this position*The Customer Care Center is open from 7:00 a.m. to 7:00 p.m. and must be staffed…

Read More
Customer Support Representative I
Generac Power Systems in Waukesha, WI

Name: Customer Support Representative IReq #: 54178Location: Waukesha CORPEmployment Type: Full TimeShift: 1st ShiftJob Summary: The Customer Support…

Read More
Help Desk - IT Customer Service Representative
INOC in Brookfield, WI

DescriptionThe Customer Service Representative position acts as the first point of contact answering phone calls and emails based on the clients need…

Read More
Commercial Lines Customer Service Agent
P&C Insurance Services in Brookfield, WI

In need of a full time commercial lines customer service agent in our Brookfield WI office. Must have a property and casualty license for the state o…

Read More
Customer Care Representative - Personal Lines
West Bend Mutual Insurance in West Bend, WI

**Property& Casualty agent s license is REQUIRED for this role.**The Customer Care Center is open from 7:00 a.m. to 7:00 p.m. and must be staffed acc…

Read More
Customer Service Representative Port Washington, WI
Veolia North America in Port Washington, WI

Veolia ES Technical Solutions Electronics Recycling Division (ERD) is a nation wide provider of electronics recycling services. Customer Service Repr…

Read More