Thomas Jefferson University Vineland, NJ

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Responsibilities

Jeffersons in-house temp service is seeking multiple, temporary Patienr Access Represenatives for the New Jersey campus. Job description listed below.

The Patient Access Representative (PAR) is an entry level position responsible for professionally responding to telephone inquiries from callers
as they relate to healthcare services provided by Jefferson New Jersey. Patient Access Representatives are a frontline point of contact for
scheduling appointments, solving problems, and educating callers about our healthcare services. They are responsible for documenting all
pertinent patient and/or caller interactions in the appropriate computer systems (e.g., E-C linical Works). Performance in administrative clerical
duties should be demonstrated with a high degree of proficiency while demonstrating good rapport and cooperative relations with internal and
external customers.

Qualifications

Knowledge:

Basic computer skills in Microsoft Office (e.g., Outlook, Excel, Word) and Patient Database system

Basic medical terminology

Scheduling appointments for patients to receive services offered by Jefferson

Skills:

Effective reading, oral, and written communications.

Phone etiquette and interpersonal professionalism.

Strong work organization, attention to details, prioritization.

C ritical thinking, problem solving.

Muli-tasking by way of accessing/resourcing multiple informational systems and/or displays.

Using Microsoft Office, Outlook-email/calendars, EMR (e.g., eC W).

Abilities:

To speak, write, read, and communicate with excellence in the English language.

Handle confidential and sensitive information.

To perform under occasional stressful conditions / high pressure without loss of professional composure.

Demonstration of exceptional customer service.

Exercise good judgment to handle complex calls appropriately

Relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.

Education / Experience:

High School graduate or equivalent required.

Experience Required: 1-2 years clerical/registration experience or equivalent.

Experience Preferred: Fast-paced physician practice, C all C enter/Telephone environment

Closing Statement

Jefferson Health delivers state of the art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 8,400 full and part-time students from nearly 40 states and 40 countries with 21st century professional education. Combined, we have over 30,000 employees.

Jefferson Health, with 14 hospitals (seven are Magnet designated by the ANCC for nursing excellence) and 40+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually. U.S. News & World Report has ranked Thomas Jefferson University Hospital among the nations best in eight specialties. Jefferson Health also includes the NCI designated Sidney Kimmel Cancer Center; it is one of only 70 such centers in the nation.

Thomas Jefferson University has ten colleges and three schools that offer more than 160 undergraduate and graduate programs. Our University is dedicated to inter-professional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet to be imagined careers.

As an employer, Jeffersonmaintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

Associated topics: behavioral science, medical, medicine, neurosurgery, nutrition, oncology, otolaryngology, professor health, psychiatry, therapy * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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