Sr. Business Analyst - Enterprise Applications

Employment Type

: Full-Time

Industry

: Miscellaneous



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Overview:

Select Medical is one of the nation's largest providers of specialized acute and post-acute care. Its network of nearly 49,000 employees operates or supports 101 hospitals specializing in long-term acute care, 29 medical rehabilitation hospitals, and more than 2,100 outpatient clinics offering physical and occupational therapy. In addition, Select Medical offers urgent care at close to 500 locations through our Concentra brand. It also offers physical therapy and/or athletic training to approximately 300 high schools, colleges, and professional sports teams. Select Medical (NYSE: SEM) was founded in 1996 and is based in Mechanicsburg, Pennsylvania. For more information, visit selectmedical.com .

Responsibilities:

The Senior Business Analyst is responsible for delivering quality customer service. The Senior Business Analyst is viewed as a subject matter expert and critical resource across multiple disciplines. The areas of responsibilities include completion of assigned tasks to integrate acquisitions, implement application software, and maintain existing applications.

In addition, the role will also hold the following responsibilities: -

Create new and maintain existing documentation for system processes and procedures - Maintain awareness of the rapidly changing environment and recommend cost efficient techniques. -
Identify and lead analysis to overcome potential areas where design, policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
Document and submit recommendations as appropriate.
Coordinate and complete testing of upgrades and fixes within defined deadlines with application teams and business stakeholders

This position must coordinate and communicate with other IS resources who are assigned to support application issues and project tasks. They also work with vendors on application issues and act a liaison between users and vendors to develop requests for additional application enhancements, reports and/or features.

Additional Responsibilities:
Develop, manage and collaborate on standard practices and processes
Leverage technology to help reduce manual tasks and continually improve on the company's requirements process.
Build and maintain lasting relationships with all relevant business stakeholders.
Become a mentor to other business specialists and analysts.
Manages, reviews and prioritizes project work plans in coordination with Project Manager/Scrum Master to assure alignment on schedule, resources and deliverables
Collaborates with Project Manager to resolve issues and escalates unresolved issues as needed
Ensure that all issues are logged, accurate and up to date with detailed information, record problem symptoms and status information in a timely fashion.
As needed, meet with other IS departments to maintain proper communication channels related to support.
Coordinate implementation of changes that have impact to support to ensure changes and impacts are communicated to staff and the user community.
Assume responsibility for assuring the knowledge base is maintained with current and accurate information.
Participate in relevant information-sharing activities.
Ensure that all problems are resolved in a timely and efficient manner.
Ensure all changes comply with change management policies and procedures.

Qualifications:

BS or BA or equivalent education and experience
6 or more years IS experience
3 or more years project experience.
2 or more years healthcare experience
Superior teamwork and organizational skills
Strong interpersonal and communication skills commensurate with a professional working environment
Excellent analytical and problem solving skills
Demonstrated passion for delivering exemplary customer service
Ability to effectively multi-task and adapt to changing business priorities
Excellent time management and organizational skills
Demonstrated active listening skills and history handling human interactions and experiences.
Willingness to periodically travel
Large scale multi-site IS/IT operational experience.
PC Hardware and peripheral experience.
Knowledge of Microsoft productivity applications.
Knowledge of browser-based technology.
Understanding of operating systems such as Windows and OS X/iOS

Additional Data:

Select Medical is an EOE

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