Field Service New Jersey (Westwood)

Employment Type

: Full-Time

Industry

: Manufacturing



Field Service Tech

The Field Installation Technician is primarily responsible for installing new equipment sold and supported by our Service and Install team. Utilizing general mechanical and electrical knowledge the technician will install and set up new equipment in customer sites based on plans and drawings. Installation Technicians have a secondary responsibility to provide customer support by telephone on general operation and troubleshooting of machine problems. Installation Technicians are based in our Elk Grove Village Headquarters but travel to customer sites throughout North America extensively.

Our Pre-sales, Sales and Installation staff develops innovative solutions from the ground up. They can complement an existing operation with new hardware, software and processes to eliminate bottlenecks, improve accuracy and drive throughput. Our Applications group offers consultative support for new and existing customers while our regionalized Service Network is the most advanced and responsive team in the industry.

ESSENTIALRESPONSIBILITIES:

  • Perform equipment installation as well as verify proper operation of machines to the manufacture specifications by performing any needed test.
  • Review, evaluate, and resolve machine problems at customer sites, or by phone, with limited supervision.
  • Must assume responsibility and exercise discretion and independent judgment to evaluate, diagnose, and provide timely, appropriate responses and resolutions to customer problems.
  • Provide adequate training to customers (and in some events with other employees) with the overall intention of instructing and/or recommending methods that will improve and/or enhance the performance of the machinery and optimize its usage for their particular needs.
  • Ability to effectively document and communicate ideas, strategies, problems, and solutions in both verbal and written forms to co-workers and customers.
  • Ability to prepare written service reports and other necessary supportive documentation.
  • KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to travel 90+% of the time. Most travel is regional or within the U.S and is Monday morning Friday evening.
  • Act as the face of the company and have great customerserviceand communication skills
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requirements:

    Requirements:

  • Electronics background and understanding, must have experience with a volt meter and o-scope
  • Mechanically inclined
  • Ability to travel 90+% of the time. Most travel is regional or within the U.S and is Monday morning - Friday evening.
  • Act as the face of the company and have great customerserviceand communication skills
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associated topics: breakdown, calibrate, customer service, field service, machine maintenance, maintenance, maintenance mechanic, maintenance technician, service technician, troubleshoot

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