Experience Planning & Orchestration Manager

Pfizer in New York, NY

  • Type: Full Time
  • $192,290.00 - 192,290.00
position filled
**ROLE SUMMARY**



The Experience Planning and Orchestration team will be responsible for managing the Customer Experience & Innovation Lab programs from strategic planning to tactical activities. The team will secure continuity of execution of strategies and tactics across all pillars of the Customer Experience & Innovation Lab organization to ensure consistency and cohesion.



The Planning and Orchestration manager will work with client partners, product leads, brand marketing and other Pfizer stakeholders to ensure tight linkage between customer and colleague needs. The colleague will be responsible for uncovering opportunities and bringing insights and ideas from the customer/client to the Customer Experience and Innovation Lab team.



This colleague will also be responsible for designing, organizing, and implementing customer experience programs and projects that can scale across brands and regions.



**ROLE RESPONSIBILITIES**



+ Support the execution of enterprise-wide customer experience programs throughout the experience design lifecycle

+ Partner with digital teams to execute requirements gathering, scheduling, resource allocation, and coordination of approval processes

+ Work with Client Partners, Product Owners, Design Thinking Practice Lead, Digital Marketing Lead and Innovation Lab Lead to converge ideas and business requests into roadmaps of our digital products and experiences

+ Evangelize the importance of adopting Experience & Design's solutions and drive awareness of the impact this has for customers and the Pfizer business

+ Work collaboratively across the organization between the various business and digital groups, creating processes and frameworks to engage customers and assess ideas

+ Represent the Customer Experience and Innovation Lab team on the Digital workshops and associated programs



**QUALIFICATIONS**



+ Bachelor's degree in Business Administration, Advertising, Management, Project Management, or other related discipline. Master's degree preferred but not required.

+ 5-7+ years of experience in program management, client services, and/or digital projects

+ Ability to manage projects on tight timelines and synthesize multiple sources of data

+ Exemplary storytelling skills and business acumen to simplify large and complex customer needs into compelling recommendations that influence business strategy

+ Demonstrated ability to lead complex projects and cross-functional/matrix teams

+ Great organization skillset and strong analytical mindset

+ Ability to work in multiple cultural contexts as well as in partnerships across functions and local teams

+ Excellent communication, presentation, and stakeholder management skills



+ Last Date to Apply for Job: 1/29/20

+ Eligible for Employee Referral Bonus

+ #LI-PFE



**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.



**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.



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