The Experience Planning and Orchestration team will be responsible for managing the Customer Experience & Innovation Lab programs from strategic planning to tactical activities. The team will secure continuity of execution of strategies and tactics across all pillars of the Customer Experience & Innovation Lab organization to ensure consistency and cohesion.
The Planning and Orchestration manager will work with client partners, product leads, brand marketing and other Pfizer stakeholders to ensure tight linkage between customer and colleague needs. The colleague will be responsible for uncovering opportunities and bringing insights and ideas from the customer/client to the Customer Experience and Innovation Lab team.
This colleague will also be responsible for designing, organizing, and implementing customer experience programs and projects that can scale across brands and regions.
+ Support the execution of enterprise-wide customer experience programs throughout the experience design lifecycle
+ Partner with digital teams to execute requirements gathering, scheduling, resource allocation, and coordination of approval processes
+ Work with Client Partners, Product Owners, Design Thinking Practice Lead, Digital Marketing Lead and Innovation Lab Lead to converge ideas and business requests into roadmaps of our digital products and experiences
+ Evangelize the importance of adopting Experience & Design's solutions and drive awareness of the impact this has for customers and the Pfizer business
+ Work collaboratively across the organization between the various business and digital groups, creating processes and frameworks to engage customers and assess ideas
+ Represent the Customer Experience and Innovation Lab team on the Digital workshops and associated programs
+ Bachelor's degree in Business Administration, Advertising, Management, Project Management, or other related discipline. Master's degree preferred but not required.
+ 5-7+ years of experience in program management, client services, and/or digital projects
+ Ability to manage projects on tight timelines and synthesize multiple sources of data
+ Exemplary storytelling skills and business acumen to simplify large and complex customer needs into compelling recommendations that influence business strategy
+ Demonstrated ability to lead complex projects and cross-functional/matrix teams
+ Great organization skillset and strong analytical mindset
+ Ability to work in multiple cultural contexts as well as in partnerships across functions and local teams
+ Excellent communication, presentation, and stakeholder management skills
+ Last Date to Apply for Job: 1/29/20
+ Eligible for Employee Referral Bonus
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**EEO & Employment Eligibility**
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