Human Resource Specialist HR Shared Services (Corporate)

MGM Resorts in Las Vegas, NV

  • Industry: Human Resources - Specialist - Employee/Labor Relations
  • Type: Full Time
  • $57,620.00 - 81,820.00
position filled
Location:

Las Vegas, Nevada

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

As an Human Resource Specialist in our Shared Services center of excellence, you will be the first point of contact for employee assistance and information. You will obtain and provide requested information and take appropriate action to resolve, refer, or escalate issues in accordance with company policies and procedures. In addition you will support the department in the administration of transactional work. All duties are to be performed in accordance with departmental and MGM Resorts International Operations policies, practices and procedures. As an Human Resource Specialist, you play a key role by being the first contact for many employee questions and helping to provide solutions. This role is a great entry point into Human Resources as many in this role have been promoited to other parts of the HR organization including, Talent Acquisition, Employee Relations and property HR roles.

* Respond to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes; to include telephone, chat and e-mail interactions

* Resolve cases in a professional, timely, sensitive, customer-focused manner in accordance with company policies and procedures

* Escalate complex cases (in accordance with and as defined by HRSSC policy) to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date

* Interface with internal and external resources to furnish or obtain needed information to close cases not escalated

* Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate

* Maintain high degree of confidentiality

* Perform other job-related duties as assigned

Required:

* High school diploma or equivalent

* At least one (1) year of experience in customer service, inbound call centers, or related experience

* Minimum typing speed of 30 words a minute

* Work varied shifts, to include weekends and holidays

Preferred:

* Experience working under the applicable employment and other regulations governing Human Resources policies, procedures and practices

* General experience in human resources

* Strong practical experience and knowledge of Human Resources operations in hospitality and/or service industry

* Experience in a call center environment listening and summarizing information into systems
Associated topics: consultant, employee relation, happy, labor relation, relation, specialist

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