Service Desk Specialist I (MUST HAVE Active Top Secret Clearance)

Louisiana Economic Development in Bossier City, LA

  • Industry: Information Technology - Others
  • Type: Full Time
Apply for this job
GDIT is seeking a Service Desk Specialist I (MUST HAVE Active Top Secret Clearance). Required Qualifications Active TOP SECRET clearance High School Diploma or equivalent IAT Level II certification (i.e. CompTIA Security) or ability and willingness to obtain w/i 120 days of employment You'll need to have: Current working knowledge of computers, printers, laptops and common windows and MAC applications Strong interpersonal, communication, influence, and customer relationship skills An ability and willingness to work shift work as needed including a minimum of one overtime shift (1 weekend day each month) Even better if you have TS/SCI with a favorable CI polygraph 1 year or more of related experience as a technical customer service technician, help desk technician, system or network administrator or other technical support role Our Enterprise Service Operations Center is currently seeking highly motivated individuals with a TOP SECRET , TOP SECRET/SCI or TOP SECRET/SCI CI/POLY clearance to join our rapidly growing team of technical service desk professionals to support a mission critical assignment that keeps our nation safe and secure. Housed at our state-of-the-art Integrated Technology Center in Bossier City, LA., in this role, you will work alongside 800 fellow IT professionals in a uniquely designed collaborative space that allows you to engage with your colleagues and see your career grow - all while supporting our nation’s essential programs. Relocation assistance may be available A day in the life of a help desk specialist: Responds appropriately to moderately complex service desk inquires made by telephone or self-service ticket regarding computer hardware, software, network, system/application access, and telecommunications systems Follows up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame Logs and tracks inquiries using a problem management database and maintains historical records and related problem documentation Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce impact to agreed upon SLA's Documents incident status and solutions in incident management database tools Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Diagnoses, identifies, isolates, and analyzes trends utilizing historical database records Routes calls to product line specialists, application, or system support specialists as appropriate Maintains and updates records and tracking databases. What we're looking for: You're a highly self-motivated and agile problem solver who is passionate about the field of IT. Driven and motivated to consistently learn, you enjoy any opportunity that will allow you to improve and grow. You are energized by team work environments and you seek out opportunities to collaborate with others to contribute to the success of the enterprise. To you, developing and employing complex technical solutions to resolve user issues is both rewarding and challenging. GDIT (General Dynamics Information Technology) is the premier provider of high-tech IT solutions to the government IT market. We deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems. We are a company of over 40,000 smart, talented individuals who are committed to a stronger and better future for America through next-generation thinking and meaningful results. Delivering Next Generation IT Solutions We deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens. Committed to Our Country and Communities Whether we're helping our U.S. government customers meet their mission and operational challenges or working to address critical needs within our local communities, we bring the same level of passion and commitment, developing solutions that meet or exceed the challenge. Join Us As an employee, you get to be part of a best performing team supporting our nation's most critical missions. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. - provided by Dice
Apply for this job

You may be interested in these similar jobs!
Insurance Sales Agent
Auto Club of Missouri in Shreveport, LA

Insurance Sales Agent $100K+ earning potential Comprehensive benefits including pension   Auto Club Enterprises is part of the largest federat…

Read More
Owner-Operator Truck Driver
Schneider in Shreveport, LA

Schneider's Van Choice allows owner-operator truck drivers to choose their own freight from one of the largest load boards in the industry. Take cont…

Read More
Membership Sales Agent
Auto Club of Missouri in Shreveport, LA

The Road To Success Starts Here! Base Salary + CommissionPaid TrainingTop agents earn $130K We have immediate opportunities for motivated individual…

Read More
Service Desk Specialist I - V (MUST HAVE active Top Secret Clearance)
Louisiana Economic Development in Bossier City, LA

GDIT seeks a Service Desk Specialist. Must have TOP SECRET, TOP SECRET/SCI or TOP SECRET/SCI CI/POLY to be hired. Required Qualifications Active TOP …

Read More
Service Desk Specialist III (MUST HAVE active TOP SECRET clearance)
Louisiana Economic Development in Bossier City, LA

GDIT seeks a Service Desk Specialist III (MUST HAVE active TOP SECRET clearance). Required Qualifications Active TOP SECRET clearance Associate's deg…

Read More
Service Desk Specialist II (MUST HAVE Active TOP SECRET Clearance)
Louisiana Economic Development in Bossier City, LA

GDIT seeks a Service Desk Specialist II (MUST HAVE active TOP SECRET clearance). Required Qualifications Active TOP SECRET with the ability to obtain…

Read More
Service Desk Specialist IV with Active Top Secret Clearance
Louisiana Economic Development in Bossier City, LA

GDIT seeks a Service Desk Specialist IV with Active Top Secret Clearance. Required Qualifications Active TOP SECRET/SCI clearance with the ability to…

Read More
Service Desk Specialist II (MUST HAVE Active TOP SECRET Clearance)
General Dynamics Information Technology in Bossier City, LA

Our Enterprise Service Operations Center is currently seeking highly motivated individuals with a TOP SECRET, TOP SECRET/SCI or TOP SECRET/SCI CI/POL…

Read More
Service Desk Specialist I - V (MUST HAVE active Top Secret Clearance (
General Dynamics Information Technology in Bossier City, LA

Our Enterprise Service Operations Center is currently seeking highly motivated individuals with a TOP SECRET,TOP SECRET/SCI or TOP SECRET/SCI CI/POLY…

Read More
Service Desk Specialist I - V (MUST HAVE active Top Secret Clearance (ITC))
GDIT in Bossier City, LA

REQ#: RQ43249 Our Enterprise Service Operations Center is currently seeking highly motivated individuals with a TOP SECRET, TOP SECRET/SCI or…

Read More
Help Desk Technician - TS/SCI with Poly
Louisiana Economic Development in Bossier City, LA

GDIT seeks a Help Desk Technician - TS/SCI with Poly. DESIRED QUALIFICATIONS: High School Diploma/GED AND 0 years experience Active TS/SCI Clearance …

Read More
Help Desk Technician - TS/SCI with Poly
General Dynamics Information Technology in Bossier City, LA

Travel Required: Less than 10% Eagle Alliance is looking for a Help Desk Technician that holds a TS/SCI with Poly clearance. Position located in Boss…

Read More
Licensed Broker in Charge
Fathom Realty in Shreveport, LA

Fathom Realty is expanding nationally. We are currently seeking a Broker in charge in your area. The perfect candidate should possess an entrepreneur…

Read More
CDL-A Flatbed Truck Driver Earn up to $85K a Year!
Western Express in Bossier City, LA

Western Express is hiring CDL -A truck drivers of ALL levels of experience. If necessary, we will pay you to train with some of our best team member…

Read More