Senior Associate, Microsoft D365 CRM Consultant

KPMG in New York, NY

  • Industry: Customer Service/Call Center - Call Center/Customer Service Manager
  • Type: Full Time
position filled
**Business Title:** Senior Associate, Microsoft D365 CRM Consultant



**Requisition Number:** 46935 - 64



**Function:** Advisory



**Area of Interest:**



**State:** NY



**City:** New York



**Description:**

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.



KPMG is currently seeking a Senior Associate in Customer & Operations for our Consulting practice.



Responsibilities:



+ Translate business/technical requirements into well-architected solutions that best leverage the D365 CRM platform and products

+ Provide estimates of the level of effort to implement a solution based on business requirements

+ Lead technical design sessions, design and document technical solutions that are aligned with the client's business objectives

+ Provide guidance during evaluation of a business requirement and how it can be met with either configuration or code and customization

+ Lead the technical delivery of D365 CRM implementations



Qualifications:



+ A minimum of three years of CRM experience, the majority specifically with Microsoft D365 CRM

+ Bachelor's degree in a related field from an accredited college/university; MBA is preferred

+ Professional level understanding of the core D365 CRM Modules (Marketing, Sales, Service) with functional knowledge of the entire product suite and fundamental understanding of Power Apps, Flow, and Power BI

+ Possess one or more D365 CRM Certifications is required

+ Strong knowledge and experience of D365 CRM development, configuration, and administration capabilities

+ Excellent written and verbal communication skills

+ Travel up to 80%

+ Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future



KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.



**GL:** 5



**GF:** 15292
Associated topics: call center manager, gerente de servicio, guide, guidance, management experience, manager, product support, service manager, team manager, telephone

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