Customer Service Representative - 1 (Vineland)
Compensation: $33,395.00 - $60,800.00 /year *
Employment Type: Full-Time
Industry: Customer Service/Call Center
Contact Center Customer Service Inbound I Whitehouse Station, NJ
Kelly Services, a global leader in staffing solutions, is seekinga full time Customer Service Representative for one of ourindustry-leading Insurance clientin Whitehouse Station, NJ! As a Customer Service Representative placed with Kelly Services you will be responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Schedule: 8:00 am-8:00 pm;Monday-Friday and occasionally on Saturday 10:00am-3:00 pm
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one's time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
High School Diploma or GED preferred. 0-2 years customer service related experience required.
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the submit now button below. If you have questions regarding this opportunity, you may contact the recruiter for this position at ...@kellyservices.com.
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Group-rate insurance options available immediately upon hire (Available for purchase and administered by a designated third-party vendor)
Weekly pay and service bonus plans
We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com .
Kelly Services is a U.S.-based Fortune 1000 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world. Kelly Services is an Equal Opportunity Employer.
Why Kelly ? As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Associated topics: counter, courtesy clerk, customer experience representative, customer service, retail customer service, sales, sales associate, service associate, service representative, shop
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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