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The Infrastructure Solutions Designer is a role within Global Infrastructure and Operations in International SOS’s IT Shared Services Organization. You are responsible to design and implement cost effective and secure Cloud-based or traditional information systems that can be operated optimally to support our business lines. This position is stakeholder-facing that requires you to articulate solutions while also being able to establish and manage expectations with the business.
Work with PMO, Enterprise Architects and Solutions Architects to understand infrastructure needs and goals
Consolidate and communicate the needs to the infrastructure leadership team for systems, network and telephony.
Enable planning and sizing of infrastructure needs to achieve the goals of reliability, performance and scalability in coordination with application teams and vendors as needed
Project plan the procurement, configuration and deployment of new HW/SW in alignment with overall project schedules, factoring in resource constraints and availability, while ensuring adherence to budget and schedule
Proactively identify schedule and resource risks, escalating as appropriate, and communicate status of project portfolio to team leadership on a regular basis
Develop integrations with other applications in the enterprise application landscape where needed.
Develop and execute core infrastructure strategies and architecture including but not limited to core infrastructure standards and Standard Operating Environment.
Direct consideration of infrastructure capacity planning in Solutions Design
Review monitor and report on committed service performance to contract both hard and soft deliverables including maintenance of business activities, improvement activities and end user feedback.
Lead/update/understand and champion the measurement process by which Service Level Reviews are accessed including the submission and completion of monthly scorecard.Oversee the completion and set expectations associated with misses as well as highlight successes.
Define expectations / approve plans for service improvement, problem remediation and resolution.Review the reports associated with the plans to ensure timelines, accuracy and control.
Ensure correct provisioning/deprovisioning/access levels for both retained and service provider personnel as well as IT peers and business users.Establish relationships needed for service provider to effectively deliver contracted services and exceed customer satisfaction and quality.
Chair and lead operational performance review meetings with peers.
Evaluate potential suppliers and their capability in the process of developing Solutions design.
Manage outward communication to vendors to facilitate understanding and awareness of organisational strategic direction, changes and challenges
Manage the interaction between vendors and internal program delivery leaders to provide adequate visibility of interdependent initiatives and programs
Liaise with procurement partners to review, report on and revise contractual agreements as necessary
At least 10 years performing a Solutions Designer role in an Internal IT function.
Some experience in a similar role in a Service Provider is beneficial.
Proven track record of delivering solutions/projects within defined timelines
Able to partake and contribute to highly complex, multi-disciplined solutions design.
Problem Solver: Able to overcome barriers without compromising processes and operational stability
Customer management: tactful, resolute and committed to providing excellent customer service
Must be able to interact with senior stakeholders on a regular basis
Highly technical in areas of expertise:
Private, Hybrid or Public Cloud
Microsoft Windows infrastructure products
BS in Computer Science, Information Technology, or related field or equivalent experience preferred
Certifications in Cloud Technologies
Certifications in Microsoft infrastructure technologies
ITIL v. 3 Certified
Possess Project Management certification (PRINCE etc)
International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
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