Senior Desktop Support (Derby Line)

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



Requisition Number: 75130

Insight Enterprise is seeking a talented Senior Desktop Specialist for an exciting opportunity working onsite with our fantastic client in Williston, VT. This position is a 12 month contract, with the likelihood of extending an additional 12 months or permanent hire!

The main responsibility will be providing desktop support to our client's End Users onsite in their Williston location and if needed supporting our clients other regional locations.

This position may require up to 30% occasional paid travel, also, seeking candidates that are able to work nights and/or weekends, if needed, and able to manually handle office equipment relocation, break down and set up.

  • Responsibilities:
    Maintain and support the workplace technology estate to the approved global hardware standards.
  • Providing support and delivery of our client's corporate approved applications and services, including Windows 7, Windows 10, Office with Exchange and Skype, SCCM, Endpoint Encryption and Antivirus services
  • Providing user support to corporate including mobile device hardware and MobileIron enterprise services.
  • Assist in the identification, implementation and where needed, documentation of remediation activities.
  • Input into Continuous Service Improvement for delivery of services, including process enhancements,
  • Knowledge Base articles and user training material
  • Build and maintain strong relationships and awareness with team and cross functional IT colleagues, business colleagues and key stakeholder
  • Support activities like colleague moves, office relocations, integrations and closures
  • Providing value-added service through Senior Executive Support, white glove, when required
  • Provide user training and guidance through various methods, including face to face and group sessions
  • To meet service demands, and from time to time, the role may also include the requirement to work from office locations other than the base locations

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

  • Founded in 1988 in Tempe, Arizona
  • 7,400+ teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe
  • $7.1 billion in revenue in 2018
  • Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500
  • 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year
  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business)
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Williston || Massachusetts (US-MA) || United States (US) || None || None || US - Boston, MA ||


Associated topics: assist, front desk, information technology support, pc, support analyst, technical, technician, technician i, technician iii, technology

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