IVR Analyst (Westwood)

Employment Type

: Full-Time


: Miscellaneous

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Job Description:

3-4 Years solid experience with Speech IVR or other client/user facing systems (Online or Mobile)

5-6 Years hands on experience with client/user facing systems as analyst, developer, designer or tester

3-4 Years experience with Call Center Technology Solutions (CTI Solutions, Reporting or Call Routing) as analyst, developer, designer or tester

Highly proficient in: System Analysis Gap Analysis Traceability Defect Triage Influential, yet diplomatic with good presentation skills and the ability to communicate effectively with non-technical users/management

Detail-oriented with solid technical writing skills

Effective cross-organizational communication, building a bridge between business strategy/requirements and multiple development teams and service providers

Creates and executes plans and revises as appropriate to meet the changing needs and requirements of the project

Working experience in an Agile development model is a plus.

Thanks &

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