Sales Operations Specialist position is a role within the client product organization.
The primary focus of the role is to support client Business Development team with two customer facing programs established to (1) accelerate client adoption among prospective customers and to (2) receive client product feedback from existing customers.
The secondary focus of the role is to manage client's customer relationship management tool.
The ideal candidate is goal oriented and attentive to details. The ideal candidate will have a background in at least 2 of the following roles: direct sales, pre-sales support, sales operations, project management, customer support, event planning, executive briefing center coordination, and account management.
This role is largely based in customer support, so customer facing experience is very important.
Core job functions Customer Feedback Program where we host client's top customers to meet with our Product /Engineering team in person to discuss product feedback & roadmap. Key workstreams include: - Event Logistics: Sourcing/booking of event venues, day of experience planning (catering, swags, AVs), and the day-of on-site event support. - Content Planning: Preparation of the event agenda and content in collaboration with other client teams - Customer Communications: Customer outreach, invitation, registration, and pre/post-event surveys.
Customer Onboarding Program: You will collaborate with client cross-functional teams like Product, Support and Sales to help strategic customers adopt client. You will do so by managing inbound customer meeting requests - responding, prioritizing, staffing/scheduling, and organizing notes and feedback.
Customer Relationship Management (CRM) tool: Maintain our contact database to ensure the information is up-to-date and provide ad-hoc support to generate outreach target customer list based on business and product needs.
Top 3 Responsibilities: - Customer communications - Project management - Customer support
Mandatory Minimum qualifications: BA/BS degree or equivalent practical experience 2-4 years working in a customer facing role (examples: sales, customer events, customer service, Executive Briefing Center) Obsessed with delivering exceptional customer experience Thoughtful communicator when interacting with customers Experienced project manager able to juggle multiple projects at the same time Proactive and preemptive problem solver who identifies potential roadblocks and anticipates needs Attention to details Excellent written and oral communication skills Hunger for process and efficiency and process improvements Fluent in G Suite tools
As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.