Office Operations Manager

HNTB in Atlanta, GA

  • Type: Full Time
position filled

What We're Looking For

Provides leadership and takes ownership for office operations under the general direction of the Office Leader. Responsible for achieving the office’s budgeted revenue, office contribution, and earnings every year. Participates in the Office’s Strategic Planning Process and annual operating budget to ensure that the office has a profitable growth plan and annual budget. This position facilitates resource planning, work-sharing, develops the budgeted hiring plan and closely coordinates these with the Office Sales Manager, Office Delivery Manager, Office Business Manager, and Office Leader.

Preferred Qualifications and Skills:

  • Basic understanding of HNTB's Project Management and Financial systems and reporting capabilities.

  • Basic understanding of HNTB operating budgets and operations/business practices.

  • Basic understanding of HNTB's other three primary business processes: Sophisticated Sales Approach, Sophisticated Contracting Approach and Sophisticated Delivery Approach.

  • Collaborative – Carefully considers who needs to be involved in situational analysis, effective decision making, implementation planning and reassessments for purposes of getting the best outcome and development of people

  • Open – Flexible, adapts and seeks input, new ideas and learning. Develops creative, imaginative solutions.

  • Develops Others – Builds teams. Has a sincere interest in others’ careers; creates growth opportunities. Not arrogant. People feel “in” on things. Has loyal relationships at all levels. Supports succession planning and building operations bench strength.

  • Courage – Takes responsibility for their decisions and actions. Has the candor to be frank, honest and sincere with others while keeping the words free from bias, prejudice or malice.

  • Judgement – Able to assess people and situations, to accurately form opinions based on information, experience and inference. Makes effective decisions and follows through on them.

  • Vision – Able to determine the right things to do, sound strategic orientation, providing breakthrough ideas that position the firm for success now and in the future, and enlisting others by drawing on shared aspirations.

  • #LI-CB *IND

    What You'll Need

    Essential Responsibilities:

  • Works with Department Managers to establish and maintain Time on job TOJ targets for staff/sections/department and monitor performance against these targets. Ensures Labor Projections and Revenue Labor Forecasts (RLF) are accurately maintained.

  • Works with Department Managers in the coordination and oversight of operational processes to help ensure operational effectiveness and staffing remain scalable and nimble during continued growth.

  • Develops and oversees the office’s budgeted hiring plan and ensures that it is in sync with the labor, revenue projections, and strategic plans.

  • Consults with the Office Business Manager, Division Business Manager and Division Operations Officer on office operating budgets, quarterly forecasts, month-end close, year-end close and non-labor overhead issues.

  • Drives the Win-to-Work process in the office by working with the Contracting Manager and Project Manager in developing a contracting plan and negotiating strategies for solid contracting outcomes including increased profitability and positive cash outcomes, tracking gross margin from project inception to completion. Improves financial metrics through supporting strong project execution and driving the Sophisticated Contracting Approach (SCA).

  • Ensures that CRM data feeding Revenue Labor Forecasts (RLF) projections are up to date and accurate for all Win-to-Work projects by working with Pursuit Champions and/or PM’s.

  • Manages staffing assessments, project, and office revenue goals while monitoring workload and staffing needs as project schedules change.

  • Facilitates work sharing and workload planning, coordinating with the Division HR Director. Supports the strategy of the office to grow capabilities where needed to maximize net revenue potential and to facilitate cross-training.

  • Facilitates planning in such areas as financial modeling, cash management, profit strategies, and market assessments.

  • Coordinates business process with respect to coordination of common work tasks related to Delivery, Business and Operations.

  • Supports the project review process and leads a portion of project reviews for the office. Conducts and/or participates with the Office Delivery Manager in After-Action Reviews (AAR) to identify opportunities for improvement related to 4for4 performance (Quality, on time, on budget and to the client’s satisfaction).

  • Works with Department Managers to establish and maintain TOJ targets for staff/sections/department and monitor performance against these targets. Ensures Labor Projections and Revenue Labor Forecasts (RLF) are accurately maintained.

  • Works with Department Managers in the coordination and oversight of operational processes to help ensure operational effectiveness and staffing remain scalable and nimble during continued growth.

  • Develops and oversees the office’s budgeted hiring plan and ensures that it is in sync with the labor, revenue projections, and strategic plans.

  • Consults with the Office Business Manager, Division Business Manager and Division Operations Officer on office operating budgets, quarterly forecasts, month-end close, year-end close and non-labor overhead issues.

  • Drives the Win-to-Work process in the office by working with the Contracting Manager and Project Manager in developing a contracting plan and negotiating strategies for solid contracting outcomes including increased profitability and positive cash outcomes, tracking gross margin from project inception to completion. Improves financial metrics through supporting strong project execution and driving the Sophisticated Contracting Approach (SCA).

  • Ensures that CRM data feeding RLF projections are up to date and accurate for all Win-to-Work projects by working with Pursuit Champions and/or PM’s.

  • Manages staffing assessments, project, and office revenue goals while monitoring workload and staffing needs as project schedules change.

  • Facilitates work sharing and workload planning, coordinating with the Division HR Director. Supports the strategy of the office to grow capabilities where needed to maximize net revenue potential and to facilitate cross-training.

  • Facilitates planning in such areas as financial modeling, cash management, profit strategies, and market assessments.

  • Coordinates business process with respect to coordination of common work tasks related to Delivery, Business and Operations.

  • Supports the project review process and leads a portion of project reviews for the office. Conducts and/or participates with the Office Delivery Manager in After-Action Reviews (AAR) to identify opportunities for improvement related to 4for4 performance.

  • Other duties as assigned.

  • Minimum Qualifications:

  • Bachelor's degree in Architecture, Engineering or relevant degree

  • 10 years of Project Manager and/or Department Manager experience

  • In lieu of education, 14 years of Project Manager and/or Department Manager experience

  • About Us

    For more than a century, HNTB has helped deliver infrastructure solutions that best meet the unique needs of our clients. With client relationships spanning decades, we understand infrastructure life cycles and have the perspective to solve technical challenges with clarity and imagination. We are far more than a design firm. We see and help address far-reaching issues of financing, legislation, design, construction, community outreach and ongoing operations. As employee-owners committed to the highest levels of performance, we enable clients to achieve their goals and inspiring visions.

    Just like we are committed to delivering for our clients, HNTB is also committed to delivering for you by offering benefits to protect the health of you and your family, help you balance family and career, and build your savings for retirement. Learn more at https://www.myhntbtotalrewards.com/en/public/

    HNTB Corporation is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran.


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