Retail Shift Supervisor (Westwood)

Employment Type

: Full-Time

Industry

: Non-Executive Management



Summary:
The Retail Shift Supervisor is responsible for supervising the day-to- day activities of subordinates and assigning
responsibility for specified work and/or functional activities; assisting in scheduling to ensure that all shifts are
covered; assisting management in covering and running shifts; performs all other responsibilities as directed by
the business or as assigned by management. This is a non-exempt position and typically reports to the Store
Manager / Assistant Store Manager.
Essential Functions:
? Assists other sales associates to maximize sales and customer service through coaching, counseling
and mentoring
? Resolves all customer complaints in a manner consistent with company policy, and with customer
satisfaction in mind
? Administers all point of sale opening and closing procedures in accordance with corporate policy
? Operates cash register and receives payment from customer in cash or credit card, accurately counts
and provides change to customers as required
? Assumes responsibility for effective communication, coordination, and working relationships between
associates and management
? Follows and promotes customer service and cash handling policies and procedures,

Requirements

Minimum Qualifications, Knowledge, Skills, and Work Environment:
? Requires a High School diploma or general education development (GED) diploma
? Requires a minimum of 6 months supervisory/lead experience
? Requires the ability to speak, read and comprehend instructions, short correspondence, and policy
documents, as well as converse comfortably with customers
? Requires the ability to lift and/or move up to 40 lbs
? Requires the ability to bend, twist, and stand to perform normal job functions
? Retail, cash handling, and customer service experience preferred
Associated topics: assistant store manager, associate manager, department supervisor, director, general manager, lead, store manager, store supervisor, supervisor, team lead

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