Customer Success Manager

HireFuel in Los Angeles, CA

position filled
COMPANY: VC-Backed, Series C, SaaS Startup

LOCATION: Santa Monica, CA


Direct Internal Recruiting Firm/Partner



Customer Success Manager
Santa Monica, CA
 
JOB DESCRIPTION
 
We are looking for an ambitious, tech-savvy, experienced Customer Success Manager to join our growing team in our Santa Monica office! The Customer Success Manager role is critical for our customers as you will help them to reach their business goals and to be their point of contact for all product-related needs, ensuring revenue growth, retention and overall success use of our innovative product. If you're looking for something new and exciting, are client orientated and tech-savvy, this is the job for you!
 
Responsibilities:
 
?     Manage relationships and become a trusted adviser to our important customers
 
?     Become an expert on the Platform
 
?     Troubleshoot technical problems
 
?     Understand the customer business drivers that will increase engagement with our product offerings
 
?     Recommend solutions & best practices to address specific customer business needs
 
?     Serve as an escalation point for customer concerns about all of our Product and Services
 
?     Advocate on behalf of the customer to drive product enhancements
 
?     Develop and manage success plans to maximize customer growth and retention
 
?     Onboard new customers to the platform
 
?     Deliver training on new and existing features
 
?     Provide tech sales support for customers who are evaluating our offerings
 
?     Customer Support/Customer Success/Account Management Experience
 
?     Strong technical acumen and deep analytical skills
 
?     Strong Client and internal communication skills
 
?     Eager and quick to learn new products and technologies
 
?     Friendly, Patient and Professional demeanor
 
?     Ability to multitask - managing multiple accounts and priorities
 
?     Passionate about client success

You may be interested in these similar jobs!
Customer Service / Office Assistant
Avis Budget Group, Inc in Los Angeles, CA

Are you an empathetic person who has a passion for helping people? If you thrive in an environment that allows you to help others have a better day t…

Read More
HR Specialist (Russian speaking in Los Angeles)
Denzel LLC in Los Angeles, CA

Denzel LLC In 2018, a group of companies entered into the US market. American sales company Denzel LLC is the official distributor of the DENZEL and …

Read More
Handyman / General Labor
SnapGig in Los Angeles, CA

Handyman / General Labor Los Angeles Area, CA Gig Work - Contract - Part-Time We need handymen and lots of other help now! Sign up now at www.SnapGi…

Read More
Automotive Technician Mechanic
AutoNation - Lexus of Cerritos in Cerritos, CA

Lexus of Cerritos Position Overview The Service Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory …

Read More
Financial Center Assistant Manager - Monterey Park Financial Center - Monterey Park, CA (Mandarin Language Fluency Required)
Bank of America in Monterey Park, CA

Job Description:At Bank of America, we handle the finances of over 67 million client relationships every day, including helping them save, borrow and…

Read More
Sales Associate (entry level) - Southern California District- Univar
Univar Solutions in Los Angeles, CA

Want to work for a company that is reimagining distribution? Join Univar Solutions, the premier global distributor of chemicals and ingredients. Our …

Read More
Operations Manager - Asst. General Manager Baldwin Park
Raising Cane's in Baldwin Park, CA

GENERAL SUMMARY: The Operations Manager -He/she has the primary responsibility of supporting the General Manager in day to day operations of the rest…

Read More
Relationship Manager - Charter Oak Financial Center, Glendora, CA- Bilingual Spanish Preferred
Bank of America in Glendora, CA

Job Description:At Bank of America, we handle the finances of over 67 million client relationships every day, including helping them save, borrow and…

Read More
Relationship Manager - Canyon Country Financial Center - Canyon Country, CA
Bank of America in Canyon Country, CA

Job Description:At Bank of America, we handle the finances of over 67 million client relationships every day, including helping them save, borrow and…

Read More
Director of Sales
Sunrise Senior Living in Santa Monica, CA

Overview"Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like hom…

Read More
Director, Global Customer Support
Rapid7 in El Segundo, CA

Rapid7s Global Customer Support team is looking for an experienced support leader for our Los Angeles and Asia-Pacific-based teams. This is a highly …

Read More
Senior Customer Success Manager
Branch in Los Angeles, CA

The Basics:As a Senior Customer Success Manager, you will work with our top accounts to strengthen and expand relationships by optimizing their use o…

Read More
Customer Success Manager
eMinutes in Los Angeles, CA

eMinutes ( is a corporate law firm that forms and maintains corporations and LLCs, primarily for the entertainment industry. We handle the corporate …

Read More
Gig Work - Contract - Part-Time
SnapGig in Los Angeles, CA

Handyman / General Labor Los Angeles Area, CA Gig Work - Contract - Part-Time We need handymen and lots of other help now! Sign up now at www.SnapGi…

Read More
Head of Sales (Russian speaking in Los Angeles, CA)
Denzel LLC in Los Angeles, CA

Denzel LLC In 2018, a group of companies entered into the US market. American sales company Denzel LLC is the official distributor of the DENZEL and …

Read More