Technical Support

Compensation

: $48,530.00 - $73,770.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



Overview

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous- ensuring a scalable, sustainable future.

Hexagons PPM division empowers its clients to transform unstructured information into a smart digital asset to visualize, build, and manage structures and facilities of all complexities, ensuring safe and efficient operation throughout the entire lifecycle.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 20,000 employees in 50 countries. Learn more athexagon.comand follow us@HexagonAB.
2019 Hexagon AB and/or its subsidiaries and affiliates. All rights reserved.

Responsibilities

Hexagon PPMis looking for apersonable, customer service-oriented TemporaryTechnical Support Administratorto provide technical support to end users in an efficient, courteous and professional manner. Experienced in supporting all computer systems, software, and hardware preferred. Will respond to end user queries and issues mostly inperson or over the phone.Temporary position with great growth potential for the right candidate.

  • Maintains, analyzes, and troubleshoots end-user devices, including desktops, laptops, tablets, phones, printers, scanners, copiers, and all associated peripherals.
  • Handles a wide variety of technical support requests via multiple channels, including telephone, email, and remote desktop.
  • Serves asa point of contact for internal employees seeking technical assistance over the phone or email.
  • Utilizes excellent customer service skills and exceeds end user expectations.
  • Correctly escalates unresolved issues to the next level of support.
  • Determines the best solution based on the issue and details provided by the end user.
  • Records events and problems and their resolution in the ticketing tool (ServiceNow).
  • Qualifications

    Related Bachelor's degree or experience in Desktop/IT Support is preferred.

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    Associated topics: client support, customer support, desk, edi, excel, information technology support, msword, system support, technical support, troubleshoot * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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