Senior WLAN Engineer with hands-on Aruba experience Teleworker, Florida (Riverview)

Hewlett Packard Enterprise in Riverview, FL

  • Type: Full Time
position filled

Aruba, a Hewlett Packard Enterprise Company, is a leading provider of next-generation network access solutions for the mobile enterprise:

We are looking for a Resident Engineer to join our team.

The Aruba Resident Engineer role and responsibilities are primarily focused upon providing ongoing technical support and advisory services to HPE-Aruba customers for HPE- Aruba product and solutions.

Responsibilities:

  • Providing Pre-service and Post-Deployment technical support
  • Proactively analyzing and recommending ways to optimize and utilize on the customers
  • Aruba investment.
  • Assessing and escalating technical issues in support of HPE-Aruba TAC and Product
  • Engineering organizations
  • Collaboration in the development of mobility solutions; building test beds; conducting
  • verification & validation testing; developing performance benchmarks
  • Actively seek to education and expand customer HPE-Aruba technical expertise through informal workshops, coaching sessions, design reviews, and documentation for customer use
  • Aruba Resident Engineer Challenges
  • Ability to integrate as part and be accepted as part of the customer engineering and operations team
  • Ability to quickly assess and analyze pertinent data points in order to focus getting to root cause on customer issues with HPE-Aruba products
  • Ability to continuously educate and expand the technical expertise of the customer
  • Team with the HPE-Aruba Sales Team and be engaged in their work with the customer
  • Ability to operate inter-dependently with a diverse realm of personnel to draw expertise in problem-solving
  • Maintain a sense of mission and focus on results that bring value to the customer
  • Required Qualifications:

  • Minimum of Seven (7) years practical Layer 2 and Layer 3 internetworking.
  • Minimum of Three (3) years practical hands on Aruba WLAN and 802.11 experience and expertise.
  • Four-year college or university degree or equivalent training and certification.
  • Ability to design, deploy and troubleshoot IP and wireless networks; which includes enterprise IP networking, IP network security, authentication, certificates, remote access, network access controls, and IP network management.
  • Experience in trouble isolation and remediation at layers 1-4 (IP, MAC, RF, and some application level).
  • Experience working in customer technical support roles; assessing and triage of troubles, managing trouble tickets, and trouble resolution.
  • Experience and understanding of LAN/WAN architectures and designs; mobile networking, and cloud networking.
  • Methodical approach to trouble resolution.
  • Experience in addressing multi-variable trouble environments.
  • Good oral and written communications skills.
  • Ability to be on-site at customer premises regularly.
  • Experience in identification of potential opportunities to for additional HPE-Aruba business
  • Comfortable with non-standard work schedule.
  • Ability to attain Aruba certifications: ACCP, ACMP, ACCX.
  • Preferred Qualifications:

  • Experience in consulting network engineer role, preferred.
  • Project management experience/skills/background, a plus.
  • NetScout AirMagnetTM Survey PRO and Spectrum XT, or Ekahau.
  • Protocol analysis- TCP/IP stack and PCAP.
  • LINUX, XML, HTML, Powershell, Orchestrator.
  • SFDC Services.

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