Service Advisor

Harrison Truck Centers in Marshall, MN

position filled
POSITION INFORMATION

Under the direct supervision of the Service Manager this position sells and schedules needed service work in the service department. This role also maintains a clean, cordial and professional atmosphere for service reception, work scheduling, job assignments and general correspondence with customers and technicians.

BASIC RESPONSIBILITIES

Greet customers, answer telephones, receive and schedule appointments

Obtain customer info, vehicle data, work requested, and signature on work order

Utilize customer complaint questionnaires to achieve accurate troubleshooting

Determines what operations are warrantable and stays current with warranty coverage on all Freightliner vehicles and other component manufacturers.

Promote the sale of labor, parts, and accessories

Consult with the parts department and make accurate, formal estimates when customers want a price on a job

Open repair orders with clear information and instructions about work to be done.

Establish method of payment; Obtain credit approval from the office manager if necessary

Establish "time promised" for every job. Ensure that work distribution is such that we exceed customers’ expectations

Advise customers promptly when it is evident that work will be finished sooner or later than promised.

Monitor technicians in the performance of their duties keeping constantly informed on the operations being performed in the shop

Schedule, assign and supervise work with the objective of maximizing the balance of quality, and the three P’s Profit, Productivity, and Personnel

Follow up progress of jobs and advise customers if original estimate is increasing

Communicates progress of job between parts department, Shop Foreman and customers to ensure that everyone is aware when the job changes

Review hard copies turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly

Closes repair orders daily using knowledge of the repair process to maximize company profit and technician bonus while offering a good value to our customers

Handle telephone inquiries regarding work in progress

Determine what we are to do with unit when work is finished and record on repair order

Establishes “Target Time” pricing on various common and seasonal repairs and uses these to increase business. “Maintenance Schedules”

Review Service Bulletins on a daily basis and have knowledge of current service issues

Qualifications



High school degree minimum with a preferred two year college degree

Ability to work with Microsoft Windows, Word, Excel and PowerPoint

Previous experience with Procede preferred

Previous experience working as a Service Advisor preferred

Previous experience with diesel truck repair knowledge preferred

Good written and verbal communication skills

WORKING CONDITIONS

The Service Advisor will spend a lot of time behind a desk working on a computer and paperwork. There will also be many times they will need to walk around the dealership both inside and outside the area. They may encounter dirty conditions when working with the service department and detail personnel. They may be required to do some minor lifting. While outside they may be exposed to inclement weather conditions.

Harrison Truck Centers is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. An offer of employment is conditional upon passing a background check and drug screening.

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