Sr. Digital Product Manager
Compensation: $136,100.00 - $136,100.00 /year *
Employment Type: Full-Time
Industry: Information Technology
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337413BRSr. Digital Product ManagerOne H&R Block WayKansas CityMissouri What you'll do...H&R Block, the world s leader in tax preparation services, is looking for a Sr. Product Manager Mobile & Software Systems to join the DIY Tax Products & Services team. This position is located at our corporate headquarters, in the premier downtown Power & Light District of Kansas City. This individual will work with cross-functional teams and a highly engaged leadership team to deliver a strategy, integration and operational leadership for our mobile and software systems endeavors. Define the back-end monitoring and reporting for the tax prep app and tax prep software systems, ensuring they are robust and secure.Apply deep knowledge of native consumer apps for iOS and Android for the creation of best-in-class roadmaps. Lead with UX designers to ensure delivery of optimal mobile-first user experiences. Determine implementation of go-to-market strategies, ensuring successful launch execution and adoption.Lead products through their life cycle -- introduction, growth, maturity, and ending stages. Define KPIs/OKRs and use them to drive decision-making about the future of the products and teams.Provide strategic leadership within the enterprise to drive awareness and usage of the mobile self-service channel.Analyze market intelligence and business results to accommodate emerging trends.With minimal to complete independence, proactively and consistently deliver in the following areas as defined below.Customer EmpathyIdentify customer pain pointsClearly communicate customer problems and how products can / will solve themAdvocate for your customers among cross-matrixed teamsCreate customer delight and deliver signature momentsTechnicalBe able to articulate how our application is built and the company's tech stackEvaluate new technology ideas and help the team understand emerging trendsStrategy & DirectionCreate a vision for a feature, product, or product line and be able to define a roadmapBe able to persuade and negotiate your feature and/or position to others. Bring people on board. Know when to say no.Fully understand and complete competitive analysesHave a greater sense for when things are possibleManage external vendors and internal/external partnersDataIdentify themes across multiple data sourcesUse data to tell a story, share insights and guide decision-making cross-functionallyHave a strong understanding of your data and analytics at all timesFacilitate work with data teams to best get the desired resultsUse data to prioritize based on client needs & business goalsTactical thinkingIdentify and clearly communicate feature impacts across matrixed and enterprise teams, as appropriateCoordinate and influence internal partners to assure requirements are met and scope of work is appropriate and meets or exceeds business objectivesMaintain the ability to identify the right processes and people are engaged to see a feature from idea to implementationIn addition to creating clear user stories and acceptance criteria that map to the roadmap for the current season, influence the roadmap and start to develop user stories that are driving towards the next 6-12 monthsShow passion while creating and prioritizing product features that either contribute high business value for the team or provide proof points. Know when to test and how to cull down to MVP Design ThinkingEmpower your design and content team to see your vision and share a high-level idea of an experienceOwn how a feature fits into the overall picture, identify dependencies & engage partners across the enterpriseFacilitate design sessions/sprints with your team and cross-functional team membersCommunicationWrite and present business stories cross-functionally, including: identifying a problem, highlighting possible solutions, identifying risks and their mitigations, presenting a solution and asking for resources in a concise and coherent way via deck and talk trackCoach less experienced teammates on how to use various communication channels, including emails, face-to-face conversations and formal presentationsCoach less experienced teammates on reading the room and knowing your audience so you can adapt your style based on how the information will be best received by that group of peopleCoach less experienced teammates on presenting complex information in an understandable wayWhat you'll bring to the team...Bachelor s degree in related field or the equivalent through a combination of education and work experience. MBA or Master s Degree preferred. Significant experience in area of expertise and/or product/program management experience, typically 5-8 years with increasing levels of responsibility. Ability to translate business strategy into department/product/program strategy. Experience with user-centered design and research. Experience with cost benefit analysis in preparing/reviewing business cases. Candidates must possess excellent leadership qualities and communication skills, including the proven abilities to facilitate meetings, manage cross-functional teams, champion ideas and influence others up, down and across the organization to obtain buy-in for the products and/or programs. Ability to adapt rapidly in a fast-moving environment with shifting priorities and the ability to react quickly, dynamically, and intelligently. Demonstrated experience, knowledge, and ability to champion agile development methodology. Deep understanding of how to leverage data to make decisions that drive positive business outcomes. Must be self-motivated, committed, and accountable.#dicepostAbout H&R Block...H&R Block s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we ve grown to have approximately 12,000 offices throughout the United States and around the world.We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it s all those things, and much more.Job FamilyProduct ManagementSr. Digital Product Manager | H&R Block
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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