Call Center Supervisor

Greyhound Lines, Inc. in Clackamas, OR

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled



Do you have experience with NEMT?
Do you have a working knowledge of Medicaid and/or HealthShare CCO rules/guidelines?
If so, we'd love to hear from you! 



We need a full-time Call Center Supervisor for our busy call center in Clackamas, OR. We are seeking an experienced, self-motivated, compassionate and team-oriented individual that is dedicated to assisting our employees and our customers.

Our call center serves customers that need assistance with transportation to and from appointments. We support our clients by offering solutions to get to various locations within our community. The Supervisors provide support to customers and Call Center Representatives in our small, yet demanding call center. They do this by ensuring that the call center is appropriately staffed, answering employee questions, handling escalated calls when necessary and working proactively to prevent problems.

First Transit Employees Enjoy:

  • Paid Training
  • Supportive Office Environment
  • Opportunities for Advancement
  • Competitive Salary & Benefit Package
    o Medical – United Health Care
    o Dental – Cigna
    o Vision – VSP
    o Aetna
    o 401k
  • Knowing That You Are Making a Difference in Someone’s Life!
  • The Call Center Supervisor is responsible for:

  • Effectively communicate with internal/external customers
  • Maintain working knowledge of our programs, HIPAA laws and OHA guidelines
  • Make referrals for staff training to the Training Manager based upon your observations and customer feedback
  • Maintain accurate and detailed attendance and performance records
  • Provide regular coaching regarding performance, behavior and attendance
  • Act as a source of clarification and information for Call Center Representatives
  • Ensuring that staff is on task in order to help meet required call center metric goals
  • Determine when corrective action is needed and follow up with employees in writing
  • Provide excellent customer service to both internal and external customers
  • Helping to create a positive and productive team environment
  • Problem solve with employees and customers in order to maintain customer satisfaction
  • Assist in reviewing applications and interviewing candidates for your team
  • Preparing written correspondence for employees
  • To qualify as a Call Center Supervisor, you’ll need:

  • A High School diploma or GED (higher education preferred)
  • Experience with Non-Emergency Medical Transportation, Care Oregon or Health Share
  • Exceptional customer service skills
  • Supervisory/Management experience in a related field
  • An understanding of Oregon Administrative Rules
  • To be culturally competent
  • Excellent communication and negotiation skills, with the ability to positively promote teamwork and cooperation
  • To maintain an excellent attendance record
  • Proficient in time management and multi-tasking
  • Must be able to work flexible hours (call center is currently open 7am-6pm Monday-Friday)
  • Capability to type 35+ WPM
  • Proficient in Microsoft Word, Excel, and Outlook
  • Ability to sit for extended hours in an office environment where at times, the chatter can be loud
  • To be non-judgmental of our customers
  • To be self-motivated
  • Excellent written, verbal and listening skills
  • To pass a federal criminal background check and drug test
  • First Transit Inc carries approximately 350 million passengers a year. As a Training & Recruitment Manager, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY!


    You may be interested in these similar jobs!
    School Bus Driver
    Parkrose School District in OR

    JOB DESCRIPTION: Transportation Dept. School Bus Driver $17.50 to $19.49 DOE, benefits included $1500 incentive available. Incentive will be paid …

    Read More
    Urgent req :: Dynamics POS / Aptos POS with Retail Store - Techno-Functional Consultants @ Portland, OR
    KENFILL in Portland, OR

    Very urgent req :: Dynamics POS / Aptos POS with Retail Store Management - Techno-Functional Consultants @ Portland, OR Client : MNC - Direct Client …

    Read More
    Lumber Order Puller/Customer Service
    Milwaukie Lumber in Portland, OR

    Lumber Order Puller/Customer Service Starting Wage Range $14.50 - $15.50 Forklift Training Provided Overtime Expected Minimum 40 hours/week Fast…

    Read More
    Concessions Supervisor
    Levy in Portland, OR

    We LOVE what we do!Park Provisions is proud to be the food and beverage provider at Providence Park, home of Portland Timbers MLS soccer team, Portla…

    Read More
    Case Management Operations Supervisor, QMHA or QMHP
    Central City Concern (CCC) in Portland, OR

    Case Management Operations Supervisor, QMHA or QMHP. Blackburn CenterBlackburn Center25 NE 122nd AvePortland, OR 97230, USA. Blackburn CenterBlackbur…

    Read More
    ENTRY LEVEL CALL CENTER REPRESENTATIVE
    Adecco in Beaverton, OR

    Adecco is assisting a local client recruiting for Entry Level Call Center Representatives in Beaverton, OR. These Entry Level Call Center Representat…

    Read More
    Lead Technician (PDX-MX)
    Atlantic Aviation in Portland, OR

    OverviewDid you ever want to work in aviation but didn t know how to break into the industry? Do you like working in a fast-paced environment, often …

    Read More
    Registered Nurse
    ProMedica Health System in Vancouver, WA

    HCR ManorCare provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care…

    Read More
    Supervisor Workforce Optimization Planning
    Regence in Portland, OR

    OverviewSupervisor Workforce Optimization PlanningPortland, OR or Burlington, WAThe Supervisor Workforce Optimization Planning plays a key role in as…

    Read More
    Video Teller Supervisor
    Advantis Credit Union in Portland, OR

    Video Teller SupervisorDepartmentContact CenterLocationMilwaukie, ORApply NowWhy Advantis? We re more than branches.If you want to work for a values-…

    Read More
    Diesel Fleet Mechanic Technician I - Apprentice
    Sysco Corporation in Wilsonville, OR

    Company: Sysco Portland Location: US-OR-Wilsonville Zip Code: 97070 Minimum Level of Education: Not Applicable Minimum Years of Experience: 0-1 Posit…

    Read More