Survey Researcher, Google Cloud Customer and Partner Experience

Employment Type

: Full-Time

Industry

: Scientific Research



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At Google, User Experience Researchers (UXRs) help everyone focus on the user. In this role, you will create understanding and empathy around user needs, stated and unstated, for your entire product team including designers, product managers, and engineers. You will do so by conducting primary research, exploring the behaviors and motivations of our users through methods like field visits, ethnography, surveys, usability testing, and logs analysis. Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing products. Youll inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.
The UXR community at Google is unique. As part of our group, you will have the chance to work not only with the other UXRs on your immediate team but to work and learn from UXRs across the company through regular in-person meetups, established mentorship programs, access to our internal research tools, and 20% projects. Google is a place where UXRs can do their best work.
The Customer and Partner Experience team represents Clouds collective customers across various industries and global regions to ensure the broader organization is unified in resolving customer challenges. The team works with customer data (obtained via surveys, roundtables, customer gatherings, etc.) and uses it to identify and alleviate customers biggest challenges in working with GCP.
You are a researcher to own a variety of survey and feedback tools, including touchpoint feedback gathering mechanisms and longitudinal initiatives that encompass Google Cloud products across all segments and all regions for Cloud Customer Experience.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build whats next for their business all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life.

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