Customer Service Representative

Georgia Pacific in Sheboygan, WI

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled

Customer Service Representative

This is a fast-paced position with frequent changes in priority of tasks based on daily production, customer and business need. The Customer Service Representative creates value by acting as a primary liaison between our sales team, our customers and our internal departments to ensure our customers' needs are met.

A Day In The Life Typically Includes:

  • Interacting with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements

  • Communicating changes, delays, requests, etc. to sales representatives and customers as appropriate

  • Completing various forms and input information into order entry systems

  • Interfacing with other internal departments to facilitate order flow process

  • Coordinating shipment of product, expediting shipments, arranging pick-up of defective product, etc. with shipping department

  • Managing sales backlog by reviewing sales and release orders, updating and closing/completing in the system as needed

  • Coordinating complaints concerning billing, product or service rendered, referring complaints by interfacing with Quality Assurance and working with appropriate departments to identify root cause and corrective action

  • Travel occasionally to visit customers, offsite warehouses, and GP production facilities to broaden knowledge base and build relationships

  • Thriving in an environment of continuous change

  • What You Will Need:

    Basic Qualifications:
  • High School Diploma or GED

  • Two (2) years or more customer service/sales support or account management experience in a manufacturing, industrial warehouse, or distribution center environment

  • Must be willing to work overtime as needed

  • Experience using Microsoft Excel to create and modify spreadsheets using formulas, manipulating data, and performing data analysis, Word to create and modify documents, and Outlook to send emails & create appointments

  • What Will Put You Ahead?

    Preferred Qualifications:
  • Associates Degree or higher
  • Experience in a fast paced, high volumemanufacturing environment

  • Experiencein the corrugated packaging industry

  • Want to learn more about Georgia-Pacific?

    Salary and benefits commensurate with experience.
    Equal Opportunity Employer.
    Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

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