SAP TM / SD Level 1 Support Analyst

FuseGlobal Partners in Saint Louis, MO

  • Type: Full Time
position filled
Level 1 SAP Transportation (TM) & Customer Service (SD) Functional Support Analyst Location: St. Louis, MO Initial term: 24 months This resource will be working in the Super User Network (SUN) Team providing first contact support to end-users for Transportation Management and Order to Cash for process questions and requests. This is a St. Louis position that requires the person to work from the St. Louis office Monday through Friday 8:30 a.m. to 5:00 p.m. Responsibilities: Understand Transportation & Order-to-Cash (Customer Service) processes and proactively identify/resolve issues with cross functional teams Research & resolve problems regarding - How to's - Tactical workflow changes - One-on-one ("ad-hoc") training - Requests for analysis from functional managers Proactively identify business process issues manifested in application data Provide high level of customer service by providing prompt support via telephone, email, and or instant messaging Must have the ability to walk end-users through resolution for problems over the phone, via e-mail and in person Provide a solution to users along with proper documentation to serve as a training tool for future issues (create documentation when it does not exist) Ensures optimal performance and usability for the various systems users and provides root cause analysis with recommendations for improvements Communicate to end-users and business partners to inform them of problems, solutions, application outages, monthly and year-end reminders, etc. Execute daily Health Checks and work with the business / factories Deliver training and participate in testing activities as a member of the Super User Network. Also assist as needed with projects, testing and providing business process understanding Must be able to proactively collaborate with various business areas that impact functional area-related activities. Experience Required: Minimum 3 years of experience with in-depth functional knowledge of SAP Transportation Management and/or Customer Service (SAP SD) related end-to-end process support to end users including data, roles, and transactions Familiarity with EDI Messaging / IDOCs would be useful Transportation including carriers, tariffs, rates & lanes, optimization, load planning, dock & yard, rating loads, ATP (BOPI, CO09, NCOL, Negative ATP, DMC), delivery creation via transportation cockpit & VL10B, shipping cost documents, various monitoring/reporting transactions Order to Bill including Customer & Material Data, Sales Orders, ST0's, STP0's, ME23N, Returns, NDS, OMER, OTR, SOOC, Mass Order Change, Invoicing, Pro-Forma Invoices JDA/i2 Transportation Management System would be a plus Strong multi-tasking skills with the ability to work well under pressure Strong analytical skills Strong interpersonal skills Strong customer service skills Excellent verbal and written communication skills required Patience and the ability to maintain composure and be pleasant under pressure Must be self-motivated and driven to produce strong support results day in and day out Need to have strong teamwork skills to work well with team members and with 2nd level support teams Actual user experience preferred College degree preferred or High School Diploma with 3 years of experience - provided by DicePandoLogic. Category: Technology, Keywords: SAP Analyst

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