Associate Support Specialist (Corona)

FRESENIUS in Corona, CA

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
position filled
Position Specific Details
  • Bilingual (Spanish preferred)
  • Hours: Thurs - Mon; 6am - 2:30pm (Tues/Wed off)
  • PURPOSE AND SCOPE:

    The Associate Support Specialist responds to routine customer telephone inquiries of applicable devices within the assigned function(s).The incumbent communicates knowledge-based operational and technical support to diverse audiences.In this capacity, the Associate Support Specialist provides outstanding customer service through effective and timely communication.

    PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Address routine operational and/or technical issues by providing effective customer support of applicable devices within the assigned function(s) on a daily basis.
  • Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems.
  • Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
  • Provide diverse administrative support within the assigned function(s) as required.
  • Maintain current knowledge of all applicable devices and/or troubleshooting techniques to continually provide effective technical support.
  • Establish and maintain strong relationships with internal and/or external customers through the effective understanding and utilization of established company policies and procedures during all customer interactions.
  • May assist with the orientation and/or training of new employees within the assigned function(s); providing peer coaching, knowledge-based troubleshooting and other guidance as necessary.
  • Assist with various projects as assigned by direct supervisor.
  • Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.


    Qualifications

    PHYSICAL DEMANDS AND WORKING CONDITIONS :

  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be available for inclusion in a rotating 24-hour call coverage schedule.
  • Must be available to work overtime as required.
  • Occasionally lift and/or move up to 30 pounds.

  • EDUCATION:

    High School Diploma required

    EXPERIENCE AND REQUIRED SKILLS:

  • 0 1 years related experience.
  • Prior experience in a customer service or call center environment desirable.
  • Fluency in Spanish desirable.
  • Detail oriented with good analytical and organizational skills.
  • Good computer skills with demonstrated proficiency in word processing, database and email applications.
  • Must be able to apply logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.
  • Good time-management skills with the ability to multitask concurrent priorities in an organized manner.
  • Possess great customer service skills to productively handle confidential information with a high level of professional, discretion and tact.
  • Good oral and written communication skills to effectively communicate with diverse audiences.
  • EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

    Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.


    Associated topics: assist, assistance, client, deskside, front desk, service, support analyst, technical, technical support, technician i

    You may be interested in these similar jobs!
    Land Surveyor Party Chief
    K&A Engineering.com in Corona, CA

    SURVEY PARTY CHIEF Corona, CA K&A Engineering, Inc. is seeking a skilled survey party chief with a minimum of 3 years of experience, highly prof…

    Read More
    Prep Cook - Corona Chili's
    Chilis in Corona, CA

    Be A Part Of What's Trending At Today's Chili's.Make Money. Grow Your Career. Be a Chilihead.Our Heart of House Team Members are responsible for sett…

    Read More
    Line Cook - Corona Chili's
    Chilis in Corona, CA

    Be A Part Of What's Trending At Today's Chili's.Make Money. Grow Your Career. Be a Chilihead.Our Heart of House Team Members are responsible for sett…

    Read More
    Support Associate
    Chico's in Costa Mesa, CA

    Chico's - - South Coast Plaza [Retail Associate / Stocker / Team Member] As a Support Associate at Chico's, you'll: Be responsible for supporting a c…

    Read More
    Specialist, Cashwrap (Redlands)
    Forever 21 in Redlands, CA

    Job Purpose: The Cash wrap Specialist will support the ongoing success of all operational and service function within the store which includes al…

    Read More
    Quality Systems Specialist (West Covina)
    PSG Global Solutions in West Covina, CA

    The OpportunityWe're looking for a Quality Systems Specialist, working in the Pharmaceuticals & Medical Products industry in Fremont, California.Prov…

    Read More
    Occupational Therapist Job - Corona, California Job Opening
    Sunbelt Staffing in Corona, CA

    I am working with a local school district to hire an Occupational Therapist for a position that is now available near Corona, CaliforniaIn this role,…

    Read More
    Research Associate (Fountain Valley)
    PSG Global Solutions in Fountain Valley, CA

    The OpportunityWe're looking for a Research Associate, working in the Pharmaceuticals & Medical Products industry in South San Francisco, California.…

    Read More
    Job for a Full-Time Occupational Therapist in the Corona, CA. School
    Sunbelt Staffing in Corona, CA

    Interviews are currently being held for a full time Occupational Therapist job in the Corona, CA.area. This is a full-time job beginning immediately …

    Read More
    Customer Service Specialist-Service workers please apply
    Kimco in Corona, CA

    Job Title: Customer Service Specialist Pay: $16.00 Location: Corona, CA Job Type: Fulltime Temp to Hire Benefits: Annual reviews, catered lunches fro…

    Read More
    IT Technician/IT Support (Riverside)
    Zion Cloud Solutions in Riverside, CA

    Job Role - IT Technician Location - Beale Air Force Base, CA Full Time Role/Long Term ContractRequirement -Minimum 5 years of experienceMust have at…

    Read More
    Nurse midwife (El Monte)
    The Gypsy Nurse in El Monte, CA

    trustaff is currently seeking an experienced Nurse Midwife for a 13-week travel contract. The Certified Nurse Midwife is responsible for providing a …

    Read More
    Full Service Shopper (Car Required) (Rialto)
    Instacart in Rialto, CA

    FULL-SERVICE SHOPPERWhy shop and deliver with Instacart?Instacart is the North American leader in groceryby Jobble Associated topics: delivery associ…

    Read More
    Retail Sales Consultant-Weekends
    MEN'S WEARHOUSE in Corona, CA

    RETAIL SALES CONSULTANT-Weekends only FINE TAILORED CAREERS Every day is a day to make somebody smile at Men’s Wearhouse, a division of Tailored Br…

    Read More
    Licensed Associate Broker
    Sentry Residential in Riverside, CA

    IMPORTANT: You must be a state licensed Real Estate Broker! Sentry Residential is currently seeking real estate broker's to join our rapidly growi…

    Read More