PURPOSE AND SCOPE:
Supports FMCNAs mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and division/company policy requirements.
Performs a variety of duties relating to the Epic applications, initiatives and projects. Responsibilities include serving as Epic expert-level technical resource to the team; leading and assisting with process development, analysis, testing, implementation, and support of information systems, including reporting, interfaces with ancillary systems, and data analytics; participating in planning, developing, training, implementation, and evaluation of Epic applications and connected systems to support ongoing operations and ensure development, evaluation, and ongoing support. Problem-solving frequently requires analysis of unique issues/problems without precedent and/or structure. May also manage projects medium to large.The position is primarily responsible for configuring and providing intermediate functional and technical support for the specific application, or set of applications, to a variety of business and clinical users. Must collaborate with end users to understand the workflow and its interdependencies and make corrective adjustments or enhancements. Serves as the point of communication for a variety of users and will coordinate all activities with minimal supervision. Assists with the analysis, resolution of problems within the software application, and provides support for normal maintenance of upgrades and system maintenance.
Under the supervision of a Lead and applications management, the primary responsibility is to provide design and build expertise in multiple Epic product specific applications. Develops, upgrades, and supports the Epic application, ensuring consistent documentation standards. Knowledge transfer with co-workers and client base is a key function of the position. Exhibits a learning approach in achieving knowledge proficiency in Epic from a functional and build perspective. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues. Provide knowledge of end user workflows with an understanding of the inputs/outputs from an end user and patient perspective.
Ability to work well in team environments and facilitate integrated meetings, and demonstrates customer-oriented service excellence principles. Must be self-motivated with the ability to identify and resolve issues, advance personal knowledge, execute complex tasks through organization and details driven approach, and demonstrates excellent interpersonal communication skills, among customers and team members.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Bachelor degree in business or health care related field or equivalent job experience plus 2+ years of experience in Information Technology or Services. 5+ years' Electronic Medical Record (EMR) experience can be substituted in lieu of degree.
EXPERIENCE AND REQUIRED SKILLS:
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
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