Customer Excellence Coordinator (Westwood)


: $63,000.00 - $95,940.00 /year *

Employment Type

: Full-Time


: Advertising/Marketing/Public Relations

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Customer Excellence Coordinator - Montvale NJ

Job Description:

The primary responsibility of the position is to increase customer loyalty to all brand portfolios within the company.
Delight the customers by providing quality customer support, service and building lasting relationships with internal and external customers. The primary responsibilities of this position are answering incoming communication - calls, emails, letters - and responding to questions relating to service received, concerns and feedback. For Customers who are sub agents, we also provide advice and support with bookings made.

Duties and Responsibilities:

  • Answer customer calls, includingfeedback relating to their customer experience.
  • Must accurately log all calls/emails/letters into our data system.
  • Communicate with customers via e-mail, phone, and written letters.
  • Follow up with all concerns with the end result being a loyal and satisfied customer.
  • Able to deliver and receive feedback in high pressure and emotional situations.
  • Support for the field of internal consultants and businesses.
  • Focused on goal of client retention.
  • Desired Skills:

  • Must have good computer skills - competent in Word, Excel and Outlook.
  • Great listening skills to hear and respond to customer concerns.
  • Fair minded and results driven.
  • Excellent verbal and written communication skills.
  • Self-motivated.
  • Problem solver.
  • Exemplarycustomer service skills.
  • Highly organized.
  • Detail oriented.
  • Friendly andcourteous.
  • What FCTG USA offers:

  • Strengths based culture
  • Onsite fitness area
  • Onsite caf
  • Relaxed dress attire
  • In-house travel planner to book discounted hotel & air
  • Benefits including vision, medical, and dental after one full month of employment.
  • 401K with up to 3% company match after 3 months
  • Free and confidential access to our in-house financial advisor (401K, Stock Plan)
  • Life Insurance, Short/Long-Term Disability, Employee Assistance Program, Health Advocate and MD Live
  • Giving back through the Flight Centre Foundation (Habitat for Humanity)
  • * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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