Position Summary :
The Customer Advocate I will investigate and propose responses to complaints and related activities, in partnership with the Company’s Legal and/or Compliance Departments. Complaints can be from a variety of sources, such as customers, regulators, or attorneys and have levels of risk associated with it. The incumbent will be responsible for thoroughly investigating these matters, and providing a factual narrative with supporting documents to the Legal Department, customers and entities.
With supervision, may draft responses to customers, with guidance from the Legal Department, perform root cause analysis, and provide a summary of findings to the Compliance Department. The incumbent will assist with identifying trends to set up improvement plans.
Essential Functions and Responsibilities :
Potential Functions and Responsibilities:
OverviewThe Unified Communications Implementation Project Manager serves as the customer s single point of contact through the service implementation…Read More
Overview The Unified Communications Implementation Project Manager serves as the customer?s single point of contact through the service implem…Read More