Operations Software Analyst II (La Vergne)

FIS in La Vergne, TN

  • Industry: Information Technology - Software Engineer, Developer, And Programmer
  • Type: Full Time
  • $87,580.00 - 125,770.00
position filled

About FIS

  • FIS is the world's largest global provider dedicated to banking and payments technologies. FIS empowers the financial world with payment processing and banking solutions, including software, services and technology outsourcing. FIS more than 47,000 worldwide employees are passionate about moving our clients business forward. FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index
  • About our Team

  • As part of the larger Banking Solutions Platform IT Delivery operation, our team is at the forefront of supporting FIS next generation Profile Core Banking Solution. We use industry-leading technologies, applications, and automation to deliver and support FIS IT technologies.
  • Looking to start or grow your career at FIS? Our team is centrally placed, interfacing with a broad range of FIS teams, systems, and applications on a daily basis. Join our expanding team in meeting exciting IT opportunities and servicing a rapidly growing customer base of US and European financial institutions
  • Education and Experience Requirements

  • Bachelors degree in Management Information Systems, Information Technology, Computer Science, or the equivalent combination of education, training, and work experience
  • Career level professional role. Minimum 5 years experience
  • What you will be doing

  • Install, maintain, and support applications and major IT system components and subsystems
  • Elevate code/configuration changes to various FIS systems, across test and live Production environments
  • Implement and support best practices and tools in version control, software development lifecycle management, build management, and deployment management
  • Promote software upgrades according to a schedule and provide follow-up environment support and issue troubleshooting as needed
  • Implement and configure CICD tools for our teams use in delivering changes
  • Provide configuration management via source control (Bitbucket) and according to SDLC best practices
  • Manage software delivery and upgrade processes across many systems, while resolving technical and process conflicts
  • Provide tier 2/intermediate support and assist in mentoring junior team members. The ideal candidate would be looking to progress into a lead technical role for the team
  • Work closely with other FIS teams to solve technical issues and meet customer deliverables
  • Create and maintain technical documentation (we have an extensive wiki knowledge-base!)
  • Participate in special projects and perform other related duties as assigned
  • Core Skills

  • Proficient analytical and troubleshooting skills with the ability to resolve problems creatively
  • Critical thinking skills with the ability to apply existing knowledge to solve new challenges
  • Willingness to own a technical issue, coordinate with IT groups across systems, lead it through to completion, and ensure resolution activities occur in sync
  • Demonstratable knowledge of change and release management principles, procedures and techniques (SDLC, ITIL, CICD, DevOps, Automated testing, etc)
  • Ability to multi-task, prioritize tasks, and quickly adjust in a rapidly changing Agile environment
  • Comfortable working in a production support environment with the ability to respond to requests under tight deadlines in a dynamic working environment
  • Must be well organized, self-motivated and self-directed
  • Excellent customer service skills
  • Excellent communication, with the ability to effectively discuss technical topics with both technical and non-technical audiences (project managers, quality assurance, developers, business analysts, architects, etc)
  • Comfortable working both independently and as part of a larger team to meet deliverables
  • Willingness and availability to support off-hours (nights/weekend) on an as needed, rotational basis
  • The ideal candidate would also bring knowledge of FIS products and services and/or knowledge of our clients(banks) business functions and technology needs
  • Technology Skills

  • Operating Systems: Linux/Unix/Windows
  • Container platforms: Kubernetes/Openshift
  • Microservice Architecture: Docker
  • Automation applications: Jenkins/Helm
  • Version/Artifact control systems: Git/Artifactory
  • Database: Oracle, SQL server, GT.M
  • Atlassian Suite: JIRA/Bitbucket/etc
  • Monitoring tools: Splunk/Kibana
  • Cloud systems: Azure/AWS
  • Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    EEOC Statement

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


    Associated topics: algorithm, application, backend, back end, c c++, c++, develop, php, python, software development engineer

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