Working at First Merchants is more than a job. We’re a community bank with local roots and we care about our customers and our employees. When you join our team, you participate in our mission to build financial solutions, provide sound advice and products, and deliver exceptional service.
Our focus on building individual career development plans and providing robust learning and development programs are additional reasons to join the First Merchants team.
If you’re ready to join a local organization that is a leader in the community, take a look at our exciting opportunities. First Merchants is a growing company with new career possibilities forming every day.
As a Part-time Service Associate you will enjoy flexible working hours, competitive pay and the benefit of working in a supportive team environment. This position allows you to be a valued part of our Retail Banking Team while interacting with our clients and offering beneficial financial services.
Execute on individual sales and service metrics to help the banking center achieve the strategic and tactical plans of the company. Provide high quality customer service by accurately and efficiently completing bank transactions while mitigating risk by following operational procedures as well as identifying products and services to meet the current and future financial needs of bank customers. Exceed personal production goals while delivering a meaningful customer experience.
Direct Management Received:
Under the general management of the Banking Center Manager or Banking Center Customer Service Manager depending on work location
Direct Management Exercised:
Essential Duties and Responsibilities:
1. Provide high quality customer service within the banking center.
2. Contribute to overall banking center operation.
3. Actively participate in a high performing sales environment by seeking opportunities to cross-sell bank products, make customer referrals in response to identified customer needs and other activities to support the retail scorecard goals.
4. Adhere to the policies and procedures in the Banking Center Manual.
5. Attend and/or complete applicable and required training sessions.
6. High performing individuals may serve as a Banking Center Mentor.
7. Open new accounts while training for advancement opportunities or serving as a backup role in the banking center.
Knowledge, Skills and Abilities :
In addition to the list below, it is understood that all positions with the company require individuals who possess a pleasant and friendly attitude, project sensitivity towards customers and fellow employees, and maintain a neat and clean professional appearance. Core competencies have been identified as relevant to every position within the company and include: Ethics and Integrity, Listening, Business Acumen, Customer Focus, Approachable and Savvy, Action Oriented, Managing Time & Priorities, Work/Life Balance, Composure & Patience, Drive for Results, Self Development & Knowledge, Dealing with Change, Decision Quality, and Informing.
Position Requirements :
Education - High school diploma or equivalent (GED).
Experience - Three (3) months of cash handling, sales or related experience.
Other - Ability to obtain Notary Public designation.
Preferred Requirements :
Demonstrated ability to sell and cross-sell bank products and services.
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