Supervisor Greyhound Package Express (Milford)

First Group in Milford, MA

  • Type: Full Time
position filled

Responsible for the overall success of the PackageXpress operation within domiciled location. This position requires employee to work hand in hand with terminal operations and surrounding locations in order to ensure packages are tendered and service levels are maintained.

  • Responsible for overall sales growth in assigned location.

  • Ensures timely resolutions to service failures.

  • Performs monthly audits to ensure location is compliant with all related Greyhound Operation Assessments.

  • Conducts weekly telemarketing calls in order to grow GPX revenue.

  • Responsible for scheduling GPX customer service agents to coincide with hours of operation, while having the ability to identify and implement adjustments when necessary.

  • Reconciles and submits courier invoices in a timely manner to District Business Administrator for distribution.

  • Ensures accounting aspects of position are accurate before submission. Resolves discrepancies in timely order.

  • Ensures weekly status reports are accurate and submitted to Regional Operations Manager for review.

  • Provides regional assistance to Greyhound terminals without dedicated GPX staff.

  • Analyzes shipping habits of core GPX accounts to enhance customer experience.

  • Monitors GPX agent performance.

  • Requirements:

    Some college preferred.

    Decision making abilities

    Analytical skills that will identify growth and efficiency improvements

    Training and motivational skills

    Customer service experience similar to the retail business

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