MEMBER SERVICE REPRESENTATIVE
Financial Center Credit Union of Stockton, CA is seeking to hire a full-time Member Service Representative to help us execute our mission as a not for profit financial cooperative. Our Member Service Representatives perform a variety of functions including teller and lending transactions as well as being the point of contact for our members. Are you enthusiastic, responsible, and motivated? Do you love working in customer service? Are you interested in starting a career in the financial industry? If so, apply today!
This sales/customer service position pays a competitive starting wage of $18/hour and offers opportunities for professional growth and advancement. We also offer fully paid medical, dental, and vision insurance as well as life insurance, a 401k plan with employer match, tuition reimbursement, 10 paid vacation days, and 9 paid holidays.
FCCU is the leading credit union serving the 209 and an A+ rated top performer nationwide. FCCU's focus is taking our members' hopes and wishes and turning them into reality. We are in the business of finance, with the goal of returning true value to our member/shareholders.
Combining a fun work environment with a friendly atmosphere, employment with FCCU is not just a job, but a career. Our mission focuses on providing credit where credit is due. We are looking for talented people who will put our members first. Join our team where you will feel valued and inspired to contribute your skills and experience.
A DAY IN THE LIFE OF AN MSR
As a Member Service Representative, you arrive each day full of energy and ready to provide unsurpassed customer service to our members. You develop relationships with our members as you discover their lending needs, and offer the appropriate product or service as well as resolve any concerns they have regarding their account.
During each shift, to meet the current and future financial needs of our members, you utilize your product knowledge to identify and recommend our products and services to make sales and meet monthly goals. From start to disbursement, you process consumer loan and visa applications. You also complete teller transactions including but not limited to deposits, withdrawals, transfers, loan payments, and new account opening. You take pride in being the face of FCCU and projecting a positive image to our members and prospective members alike!
* Education/Experience: HS diploma plus 1+ years of sales and cash handling; or 2 year degree; excited and enthusiastic to contribute in this role as a long term career path
* Trustworthy: able to handle confidential information with discretion and sensitivity
* Organization: Impeccable attention to detail; never let things fall through the cracks, or get lost or forgotten
* Problem solver and owner: given a difficult situation, can "own" it entirely - drive it to successful completion and report success
* Goal Orientated: desire to strive for and meet defined performance goals
* Emotional IQ: able to listen and understand people
The typical schedule for this position is Monday-Saturday with a day off during the week. The hours are 8:45 am - 5:15 pm Monday-Thursday, 8:55 am - 6:15 pm Friday, and 8:45 am - 4:30 pm Saturday. Schedule subject to change based on business need.
FCCU has branches in Stockton, Lodi, and Manteca. Placement is based on business need and may change; reliable transportation and flexibility required.
Financial Center Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Associated topics: bank teller, branch, client, customer, customer service, customer service representative, saving, service associate, service representative, teller