Retail Store Manager

FAMILY VIDEO in Statesville, NC

  • Industry: Retail - Management
  • Type: Full Time
position filled

Highland Ventures, Ltd. is the parent company to six national brands: Family Video, Hoogland Foods (dba Marco s Pizza), Stay Fit 24, Highland Pure Water & Ice, Family Vet Group, and Legacy Commercial Property.

Family Video: Retail Store Manager:

We are looking for a result driven Retail Store Manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or retail management. Store manager responsibilities may include supervising assistant store managers. Management Trainees are developed to transition into a Store Management role with support from their District Manager and Regional Director. We are looking for people who are comfortable with a high level of responsibility, and who can handle the day-to-day organization of running a store.

We are a company made up of talented and dedicated people who take pride in a job well done; and like to have fun doing it. Our days are built around 4 daily goals; to learn, to teach, to WOW and to improve.


Proven experience as a Leader or relevant managerial role

Powerful leading skills and business orientation

Customer management skills

Professional, Fun, Outgoing

Self motivated

Goal Driven


Excellent organizational and time management skills

Ability to work under pressure

Commitment to excellent service

Working well within a team

Strong problem-solving aptitude

Ability to stand for long periods

Duties & Responsibilities:

Provide direction and feedback to Team Members during shifts

Understands and supports our handbook

Train, coach, and develop Team Members

Contribute to the hiring and retention of Team Members who embody Family Video values

Update weekly communication board with critical store/company information

Conduct regular feedback sessions with Team Members

Lead store meetings

Prepare shift schedules

Process payroll for all staff

Address customer and employee complaints

Resolve conflicts between workers

Foster and maintain a positive work environment

Maintain appropriate inventory and places store orders

Support local store marketing and promotions

Control assigned P & L line items

Maintain appropriate inventory and places store orders

Delegate tasks to associates to ensure standards are met on each shifts

Ensure all security procedures are executed (safe procedures, open/close procedures etc.)

Use proper security and verification procedures when handling deposits

Responsible for accurate deposits and cash handling on shifts

Completes all other duties as assigned


High School diploma or equivalent preferred

18+ years old

Valid Driver s License

Availability to work within opening hours (e.g. evenings, holidays, weekends)

1-2 years of supervisory experience

Customer Service Oriented have an exceptional and positive attitude

Excellent written, verbal and group communication skills

Possess basic business math skills

Basic computer skills in order to operate POS (cash registers) systems

Be able to work in a standing position for long periods of time

Be able to reach, bend, stoop and frequently lift up to 40 pounds

Have exceptional grooming and hygiene habits.

Benefits & Opportunities:

Competitive Compensation

Hourly position: 28-30+ hours per week

Highland Ventures Team Members enjoy flexible work schedules, paid training, and advancement opportunities. Benefits package includes a 401(k) retirement plan, medical, dental, life insurance, flex spend account, and paid vacation (eligibility requirements).

Associated topics: co manager, director, general manager, lead, leader, major gift officer, manage, principal, store manager, team lead

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