Customer Service Representative

FAMILY VIDEO in Kalkaska, MI

  • Industry: Customer Service/Call Center - Call Center/Customer Service Representative
  • Type: Full Time
  • $31,005.00 - 54,910.00
position filled

Highland Ventures, Ltd. is the parent company to six national brands: Family Video, Hoogland Foods (dba Marco s Pizza), Stay Fit 24, Highland Pure Water & Ice, Family Vet Group, and Legacy Commercial Property.

Family Video : Customer Service Representative

Are you a friendly, outgoing, team player who genuinely enjoys providing excellent customer service? Then we want you to join our team as a Customer Service Representative Today! We have a competitive compensation plan, with opportunity for advancement, and a great career path!

Our Customer Service Representative (CSR) provides exceptional customer service to all customers, handle day-to-day store operations and meet sales goals for movies, games and concessions designed by Store Management.

We look for smart, talented, energetic individuals who we train and give the freedom to make decisions to ensure our customers satisfaction, and improve our business! The best CSRs are genuinely excited to help customers. They re patient, empathetic, and passionately communicative. They love to talk. Problem-solving comes naturally to CSRs. They are confident at troubleshooting and investigate if they don t have enough information to resolve customer complaints.


Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Duties & Responsibilities:

Ensuring customers happiness and overall experience

Handling store operational tasks as delegated by Store Management

Utilize product knowledge to make suggestions to customers

Promote a welcoming store atmosphere

Provide quality care for each customer

Follow communication procedures, guidelines and policies


Computer Literate

Strong written and verbal communication skills

Comfortable working in fast-paced environments

Retail or customer service experience is a plus

High school degree preferred but not required

Benefits and Opportunities:

Highland Ventures Team Members enjoy flexible work schedules, paid training, hourly compensation, and advancement opportunities. Benefits package includes a 401(k) retirement plan, medical, dental, life insurance, flex spend account, and paid vacation (eligibility requirements).

Associated topics: clerk, coordinator, customer care associate, customer service, customer service specialist, platform support, product support, representante de servicio al cliente, system support, technical assistant

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