Service Supervisor

Fabick CAT in Superior, WI

  • Type: Full Time
position filled
Company Overview:

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for nearly 100 years and are headquartered in Fenton, Missouri. For more information visit

  • Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer address.
  • Determines staff hours, number of personnel, and parts and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices.
  • Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance work according to workers' knowledge, experience, and repair capabilities on specific types of products.
  • Arranges for transportation of machines and equipment to customer's location for repairs or from customer's location to shop for repairs that cannot be performed on premises.
  • Keeps records of work hours and parts utilized and work performed for each service call.
  • Requisitions replacement parts and supplies.
  • Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
  • Monitor employees' work levels and review work performance.
  • Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules.
  • Investigate accidents and injuries, and prepare reports of findings.
  • Compile operational and personnel records, such as time and production records, inventory data, repair and maintenance statistics, and test results.
  • Performs any and all duties as assigned.

  • Bachelor's degree in Business Management or related business field is preferred, but not required.
  • Three to seven years of service experience is perferred.
  • 5 plus years in supervision, preferably supervising technicians.
  • Excellent written and oral communication skills are required.
  • Proficiency in Microsoft Word, Excel and other business software applications is required.
  • The ability to maintain a high degree of confidentiality is required.
Special Physical Requirements:
In addition to being able to sit, stand, walk, read, talk, write and hear, to perform the essential functions of this job an individual must be able to do the following additional activities: Occasionally lift and/or move up to 10 pounds. Accommodations will be made if they are reasonable, do not create an undue hardship, and will enable an individual with a disability to safely perform the essential job functions.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

You may be interested in these similar jobs!
Shift Leader
Caribou Coffee in Duluth, MN

About the Shift Leader: Our Shift Leaders are a critical part of our store leadership team and have the great responsibility of working directly w…

Read More
store manager
Confidential in Duluth, MN

Description: Now Brewing - Future Leaders! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only c…

Read More
Program Coordinator
The Mentor Network in Duluth, MN

Description Program Coordinator Primary Location: United States-MN-MNDuluth Function: Program Services Coordination/Case Management Apply wi…

Read More
Boyer Trucks is Seeking Service Technicians!
Boyer Trucks in Carlton, MN

Boyer Trucks is Seeking Service Technicians Near You! Come for the Job, Stay for the Career!Benefits:Now offering a signing bonus of up to $5,000Exce…

Read More
Mobile Service Technician
Rihm Kenworth - Superior in Superior, WI

Rihm Family Companies is looking for aMobile Service Technicianto join our growing team. Our family-owned business is driven by our 4 Es of Doing Bus…

Read More
Accounting supervisor (Duluth)
Bois Forte Tribal Government in Duluth, MN

The Accounting Supervisor is responsible for overseeing the Internal compliance regulatory functions of the Gaming Commission, and the overall general

Read More
Cook - Casual
Ecumen in Duluth, MN

OverviewDo you love making people happy? Put your passion for customer service to work as a Cook at Ecumen Lakeshore in Duluth, Minnesota!We're hirin…

Read More
Mobile Service Tech
NationaLease in Superior, WI

In 1944, a group of regional truck leasing company owners met in Chicago to discuss how they could work together to provide maintenance for one anot…

Read More
Shift leader
Coffee And Bagel Brands in Duluth, MN

Brand:Caribou CoffeeAt Coffee & Bagel Brands, our team has a common set of values that we call our Purpose & Heart. These are the behaviors that guid…

Read More
Dining Assistant - Part Time Evenings
Ecumen in Duluth, MN

Put your passion for customer service to work as a Dining Assistant at Ecumen Lakeshore in Duluth, Minnesota!We re hiring friendly, service-oriented…

Read More