Desktop Support Technician

F2OnSite in Kearney, NE

  • Type: Full Time
position filled

IMMEDIATE OPPORTUNITY:

Desktop Support Technician Job Summary

An intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

· Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.

· Provide support to client identified VIPs

· Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

· Perform Install/Move/Add or Change (IMAC) activities.

· Perform all assigned desk-side support activities

· Display outstanding technical and professional services skills at all times

· Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

· Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

· Understands and follows all documented service operations policies and procedures.

· Other duties or certifications may be assigned to meet business needs

Requirements

Education and Experience:

· Typically requires technical school certification or equivalent of 2-4 years of relevant experience

· Certifications and/or Qualifications:

· Maintain all required OEM Certifications as directed by Management

· Knowledge of relevant software and hardware systems

· Understanding of ITIL methodologies

· A+ certification is desired

· May require additional customer-specific certifications or training as required

Skills

· Excellence in communication and customer-facing skills

· Strong oral, written and interpersonal skills

· Ability to follow instructions and processes with minimal instruction

· Ability to lift and or move various computer equipment up to 50 lbs.

· Must own a basic repair kit

· Additional requirements may exist if offer of employment is extended

Job Type: Full-time


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