Customer Service Representative

EXPRESS MAILBOX LOCK KEY AND REPAIR in Gilbert, AZ

  • Industry: Customer Service/Call Center - Customer Service Analyst
  • Type: Full Time
  • $26,040.00 - 35,890.00
position filled
Customer Service Rep
Call Team position is a full time position responsible for inbound and outbound calls to verify/obtain mailbox identifying details and provide sales and service of mailbox lock, repair and maintenance of postal equipment. We are a family owned and operated business with over 22 years servicing this industry. We are open to new trainees who are quick studies and can catch on easily. A curiosity with solving puzzles would be an underlying tendency with an outgoing personality and attention to detail.
RESPONSIBILITIES INCLUDE:
Understanding Industry Standards Based on the United States Postal Service Guidelines
Providing Sales and Customer Service to Homeowners, Tenants, Property Managers, HOAs and Builders
Research and Analysis of Pinpointing Proprietary Information for Mail Delivery
PREFERRED EXPERIENCE:
Accurate Data Input to Complete an Order
Navigating through various Internet Search Engines
Problem solving through Investigative Research and Analysis
Working with a Fast Moving Multi-Line Phone System
SKILLS/ABILITIES:
Internet Search Engine Knowledge
Google Maps
County Accessors Map Tools and Property Identification Methods
MapQuest
Accepting Direction while Working Independently
Accurately Recording Details
Alert to our Field Techs Locations and Availability
Asking Key Questions and Handling Customers Questions
Attention to Detail while Multi-Tasking
Conflict Resolution and Handling Rejection Professionally
Data Base Management
Disseminating Information to our Customers and Field Techs
Enjoy Research and Investigative tools
Follow the Tasks through to their Conclusion
Promptness, Reliability and a Strong Work Ethic and an interest in taking on more responsibility
Apply Today!!!
Associated topics: answer, call, customer order, customer service representative, help desk, phone call, service representative, telephone, telephone activation specialist, trouble resolution

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