Be part of our mission at Ethos to provide unsurpassed veterinary health care for our patients and their human companions. The Service Center is the gateway to our hospitals, and you will be at the front line delivering superior care to our clients and referring veterinarians. While we don't actually handle the animals our love for them is apparent in everything we do. Every day is different in our 24/7-365 Service Center and you could be booking appointments one minute then taking an emergency call from a client the next. We are a close-knit team in the Service Center and would love to talk to you about joining us.
We have an immediate opening for a full-time Client Support Supervisor in our Woburn, MA location.
We are searching for people that can represent our mission, vision and our core values. If you are looking to move from a job to a career, have a strong work ethic, and a commitment to the highest level of client care, we want you to come work with our team. You're the voice of Ethos, and a strong relationship between our clients and their customers starts with you.
Our Supervisors lead our teams to achieve the highest standards in customer service with an empathetic ear and a detailed eye.
As a Liaison in the Call Center, you will be responsible for:
Supervisors are responsible for:
This position requires scheduling flexibility: Shifts will include a combination of mornings, midday and evening or shifts and will include a regular weekend shift and some holiday shifts.
Get to Know Ethos Veterinary Health: Ethos Veterinary Health is network of veterinary hospitals that provide 24/7 Emergency and Specialty Care. Our Service Center, located in Woburn, receives all incoming calls for our Massachusetts and New Hampshire locations. Our Service Center Liaisons have tremendous responsibility and are relied on to ensure client's needs are met and issues are resolved in a timely and empathetic manner. You're the voice of Ethos, and a strong relationship between our clients and their customers starts with you.
Why Join Ethos Veterinary Health? Every day, we aim to live up to our mission by creating insanely great client experiences. Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. Ethos is a place where people work hard and create opportunities to challenge themselves and have fun.
Benefits as an Ethos Veterinary Health Employee:
Thank you for reading our job posting!
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.