Traveler Support Specialist, Bilingual (Spanish/English)

EF Education First in Boston, MA

  • Type: Full Time
position filled
Traveler Support Specialist, Bilingual (Spanish/English)

March 2020 Start Group

EF Go Ahead Tours

Cambridge, MA USA

If you have a proven track record of excellence in customer service and thrive in a fast-paced, dynamic, and fun environment, we’d love to learn more about you.

The opportunity

Working primarily through phone and email communication, you serve as the primary source of information to travelers after booking a tour
You identify and implement opportunities to enhance a customer’s experience prior to departure
You are committed to ensuring traveler satisfaction and furthering loyalty to Go Ahead Tours
You continuously juggle and prioritize tasks, and work efficiently under pressure
You take a creative and confident approach to problem-solving
You possess exceptional communication skills and always demonstrate a high level of professionalism
You have keen attention to detail and strong organizational skills
You work as a team-player to help best respond to a customer need
You consistently demonstrate a positive attitude in approaching challenging situations
You are ambitious and self-motivated to achieve above-average results
You are eager to take the lead, use all the tools at your disposal and not stop until a customer is happy
You are equally fluent in both English and Spanish

The Person

You are a positive force to be reckoned with
You possess the ability to think on your feet and consider yourself a self-starter
You like to demonstrate your expertise and direct customer interactions for one call resolution
You believe nothing is impossible to help a customer!
An influencer - a natural networker who loves talking to people
You have a passion for travel
You have to own issues, projects and tasks from start to finish
Above and beyond is the only way you do things
You want to be part of a team that motivates and inspires you

Requirements:

Bachelor’s degree. A degree in Hospitality Management, Tourism Management or related field is a plus!
Bilingual (Spanish & English)
Prior customer facing experience.
Travel experience preferred but not required.

Benefits of working at EF Go Ahead Tours:

Market-leading healthcare and benefits
Generous vacation time
Comprehensive training and professional development opportunities
Free International Travel

Who we are:

We’re travelers, innovators, thinkers and doers
We’re global - we have a presence in over 100 countries
We’re open and collaborative - not a cubicle in sight
We’re dedicated – we work hard, play hard
We believe that the best way to learn about the world is to experience it. We want to help as many people as possible do just that.

Founded in 1965, EF’s mission is to Open the World Through Education. To date, EF has helped more than 15 million people learn a language, discover the world or earn an academic degree. EF Go Ahead Tours, a division of EF Education First,offers industry-leading group tours for adults to destinations around the world. For more information, visit www.goaheadtours.com.

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