IT Analyst/Programmer III

East Carolina University in Greenville, NC

  • Type: Full Time
position filled
Job Category Non-Faculty Information Technology Organizational Unit Overview

Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. Through innovative information technology initiatives and service, ITCS provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

The Enterprise Information Systems team is a major division of ITCS that develops, acquires, enhances, and supports administrative computer applications for the university. Programming specialists, analysts, and technicians are assigned to subteams on the Administrative Systems Development and Support team to support projects and new development or maintenance and support requests for the Finance, Human Resource and Payroll, Student, or University Advancement areas. These teams support the University’s ERP System, Ellucian Banner, and various interfacing systems used by administrative offices across the campus.

Job Duties

This IT Analyst/Programmer position serves on the ITCS Enterprise Information Systems team as a technical resource for technical support and maintenance requests from administrative offices using the campus ERP system, Ellucian Banner. This position should demonstrate a technical understanding of the business processes mandated by administrative systems and their interfaces. The employee is responsible for all aspects of the application development lifecycle and should have the knowledge of principles and concepts behind applications analysis, design, project planning, resource estimates, thorough testing and debugging, implementation, and documentation. The employee will be held accountable for keeping multiple projects on track and meeting dead-lines.

In addition, this Programmer/Analyst supports all administrative computing needs of the Banner functional offices using Oracle PL/SQL, Java, and other comparable programming languages. This position is responsible for creating, enhancing, and maintaining real-time and flat file data interfaces between the university’s ERP system, Ellucian Banner, and other cloud based or on-premise systems of differentiation. Employee should be familiar with emerging integration technologies including XML, JSON, Web Services, and WSDL.

This position will work closely with customers and team members daily. Employee should have exemplary oral and written communication skills and possess the ability translate advanced technical issues into understandable terms for non-technical functional users. Employee should be self-motivated and capable of working individually and in a team environment.

This IT Programmer/Analyst position is responsible for performing testing which is essential to the integrity of our systems. Testing occurs on many levels including, testing new applications or baseline applications that have been modified to make sure that the systems perform as designed. Employee should know how to interpret and correct error codes to meet job specifications, and how to create test data as needed. Employee should test to ensure that programs are migrated to production with no problems and work closely with the vendor to report and resolve issues.

This position should be able to plan and conduct functional training for supported systems. Employee should participate in training opportunities by attending classes and by taking self-study type training to improve technical skills and to increase professional awareness. Employee should stay abreast of new technologies and security threats relevant to data integration and application development.

In addition, this position should be able to write professional, clear, concise and complete documentation for functional users, programmers, and other customers as needed. Employee should produce comprehensive technical, user, and operations documentation written with various workstation tools. Complex logic should be explained in a graphical format, such as entity-relationship diagrams or flowcharts, for ease of understanding.

Employees may be required to adjust their standard work schedule to meet the requirements of their position.

Minimum Education/Experience

Master’s degree and 2-4 years’ experience; or a bachelor’s degree and 3-5 years’ experience: or an equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

License or Certification Required by Statute or Regulation

N/A

Preferred Experience, Skills, Training/Education

A technology-related degree with an emphasis on computer programming is preferred.

The desired candidate should have knowledge of and experience with the following environments, languages, and tools: Ellucian Banner, Oracle, SQL, PL/SQL, XML/JSON, real-time system integrations, and Java or a comparable programming language. Preferred candidates should possess a technical understanding of the business processes mandated by administrative systems and their interfaces; have knowledge of principles and concepts behind applications analysis, design, project planning, resource estimates, thorough testing and debugging, implementation, and documentation; and possess the ability to analyze, design, and develop applications which interface data between multiple information systems. Individual should possess excellent oral and written communication skills; the ability to translate technical issues into understandable terms for non-technical functional users; the ability to both work with team members and work independently on projects while communicating regular status reports to management; and the ability to work as an independent, productive, responsible, self-motivated member of a team in high-pressure situations.


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