Monday, December 23, 2019
DI is a leading distributor of insulation, related specialty fabricated products, HVAC, and safety supplies in North America. Our Houston-based company has over 80 locations throughout the United States and Canada that allow us to provide products and service to our customers worldwide. As part of the DI family, you will have the opportunity to enhance your career and shape your future as we grow together.
This position provides effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the organization. Also provides branch collection support for customer service and administration.
This ideal candidate for this role will be able to not only fill an order over the phone, but they will be able to assist in Office Management duties. Ability to be flexible and wear many hats is required.
Essential Job Functions
Interacts with customers to establish ongoing value-added relationships
Manages all aspects of customer relationships from quotation through payment of invoices
Become a reliable resource to customers and co-workers on sales order status and information
Show initiative by identifying and analyzing problems and proposing acceptable solutions
Receives sale calls, quotation requests, faxes, mail, EDI, email, and will-call orders
Provides inventory and pricing information
Coordinate with outside sales, purchasing, billing, management, and warehouse customer issues
Enters or processes delivery ticket/shop orders
Produce and negotiate customer quotations and proposals
Contacts customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts. Reports collection status to AR and management
Occasionally attends client visits with sales representatives
Informs and complies with company return goods policy
Assists outside sales in order processing and customer services
Quote follow-up and track lost sales reports as well as expediting all customer inquiries and orders
Arrange direct and/or hot shot deliveries to correct customer problems
Process credit card transactions
Assist in physical inventory
Assist will call customers in placing orders
Participate in special projects as requested by management
Championing Customer Needs
Prioritizing and Organizing Work
Driving for Results
Some College – Associates Degree preferred
1-2 years sales experience
Highly motivated and results oriented
Strong communication, organization, multi-tasking, and time management skills
Solid problem solving and consultative skills required
Ability to work in a fast-paced team sales environment with minimal supervision.
Experience with MS Office – Outlook, Excel, Word
Dependability and ability to learn quickly.
General office environment and exposure to non-climate controlled warehouse. Requires standing, sitting, driving, use hands, climb stairs, balance, stoop, kneel, read, talk and hear; the employee must lift and/or move up to 50 pounds; specific vision abilities include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Distribution International is an Equal Opportunity Employer. Distribution International does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualification, merit, and business need.