Patient Registration Rep

Employment Type

: Full-Time

Industry

: Healthcare - Allied Health



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**Overview** Dignity Health Mercy General Hospital has been serving the Sacramento community for more than 100 years. Founded by the Sisters of Mercy, Mercy General has been at its current site in the heart of East Sacramento since 1925. Mercy General Hospital has 342 licensed beds, a physician staff of more than 800 and is the highest volume cardiac procedure hospital in California. Mercy General is one of six Sacramento area hospitals that are part of Dignity Health, a system of 39 hospitals and medical centers in California, Arizona and Nevada. **Responsibilities** **Position Summary:** Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification, b) Collecting accurate and thorough patient demographic data, c) Obtaining insurance information and verifying eligibility and benefits, d) Determining and collecting patient financial liability and e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities. **Qualifications** **Minimum Qualifications:** + Minimum 1 year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. Experience in requesting and processing financial payments. 2 years preferred. + High School diploma, GED or equivalent. + Thorough understanding of insurance policies and procedures, working knowledge of medical terminology. Knowledge of charity care programs as well as the various government and non-government programs preferred. + Able to perform basic mathematics for payment calculation. Experience in requesting and processing financial payments. Intermediate to advanced computer skills. **Connect With Us!** Not ready to apply, or can't find a relevant opportunity? to learn more about a career at Dignity Health and experience #humankindness. Equal Opportunity Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please Dignity Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at **(415) 438-5575** and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). Dignity Health participates in E-verify. **Job ID** _2019-94293_ **Employment Type** _Seasonal/Casual/OnCall/Supplemental_ **Department** _Patient Registration_ **Hours / Pay Period** _8_ **Facility** _Mercy General Hospital_ **Shift** _Varied_ **Location** _Sacramento_ **State/Province** _CA_ **Standard Hours** _Varied Supplemental_ **Work Schedule** _8 Hour_ </script>

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