Housekeeper Na-3

Employment Type

: Full-Time


: Hospitality - Lodging/Resort/Travel

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  • Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.


    Incumbent performs a wide range of cleaning tasks using industrial type equipment in an assigned block of occupant quarters/rooms and common areas and provides numerous types of customer service. These will include but not be limited to the following: In quarters, cleaning will include making beds and changing linen, wash linen in commercial machine, cleaning bathrooms including toilets, floor showers and tubs; wash basins, mirrors and walls, dusting, sweeping, vacuuming, mopping, cleaning ash trays, emptying trash cans, and other related duties as assigned. Required to wax and polish hardwood furniture; clean lacquer furniture; and shampoo upholstered furniture in rooms and common areas. Kitchen area cleaning includes cleaning the refrigerator, to include defrosting and stocking; cleaning stoves, microwaves, washing dishes (pots, pans, glasses, etc.), range hood, wiping down cabinets, stocking liquor and amenities, separate trash (example: following the state law on proper disposal of aluminum cans/paper), empty irons, and update guest lodging books daily. Common area duties will include cleaning public toilets, sweeping, mopping, waxing and buffing, or vacuuming all hallways, lounges, lobbies, stairways, and common kitchen.

    The incumbent will be required to empty large trash cans (weighing up to 40 lb) from public areas and take trash to the dumpster containers located as much as 300 feet from the building; cleaning windows inside and out. Incumbent also takes inventory of the furnishings daily, replaces light bulbs as needed in table/floor lamps, and reports all maintenance discrepancies to the Building Maintenance Staff. Required to meet deadlines for quarters cleaning and inventories to provide billeting. Required to read housekeeping checkout reports to determine daily workload. Strong cleaning solutions and ladders are used in performing the above duties. The incumbent will maintain the stock level of consumable janitorial supplies by ordering needed replacements at the proper time from the central supply office, or supervisor. Responsible for inventorying, ordering and stocking refreshments in assigned rooms on a daily basis. Responsible for inspecting assigned living units for completeness upon checkout of guests. Responsible for daily inventory of property including pilferable items, i.e. robes, irons, radios, etc. Responsible for reporting all missing, damaged or destroyed property immediately to supervisor. Turns in all lost property found on premises to office.

    Will perform miscellaneous duties to include reporting unauthorized visitors or other suspicious incidents to supervisor, assisting with working parties, moving heavy items of furniture and supplies/ equipment, making adjustments and minor repairs on the industrial type equipment used. Required to meet and deal with guest effectively including protocol personnel and high echelon clientele and foreign officers. Will provide additional service when requested or refer guest to the appropriate department. The incumbent will remain in assigned work area during normal working hours. Incumbent is required to work independently and is responsible for assigned quarters. Absences will be noted by the supervisor who will give this data to the manager for timekeeping purposes. Must have a valid drivers license to operate company vehicles to be transported from one work place to another.

    Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher level supervisor, or proper point of contact for help when problems arise.

    Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

    Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

    Performs other related duties as assigned.

    Travel Required

    25% or less - Varies

    Supervisory status


    Promotion Potential


  • Requirements

    Conditions of Employment

    See Duties and Qualifications



    Skills and Knowledge: Must be able to work independently. Must have knowledge concerning all aspects of rooms assigned, including but not limited to: Inventory and restocking of property, supplies and amenities. Must be knowledgeable and adept in the art of proper cleaning techniques of various types of fine furniture and furnishings. Must be able to use common cleaning tools, cleaning agents and industrial type vacuum cleaners, carpet cleaners and buffers. Must be able to operate a washer and dryer.

    Must be able to identify and call in for repair all maintenance problems; alert management when problems concerning guest treatment of quarters occurs; makes independent decisions regarding property and supplies in rooms such as stained furniture, carpets, damaged linen and supplies. Initial on the job training is provided with a continuous ongoing training program established by the manager. Must be able to read signs, follow written and oral instructions. Must be knowledgeable in fire, safety and security requirements.

    Responsibility: The immediate supervisor is the Housekeeper Supervisor, NS-3, or the Manager, depending on area to which assigned, who will furnish general and technical instructions, training, and be available for assistance when required. The work is performed independently according to activity policies, practices and established procedures. The work is reviewed by complaints and spot-checking by supervisor.

    Physical Effort: Involves physical effort, such as that involved in using vacuum cleaners, carpet cleaners, pushing cleaning carts, carrying portable cribs; moving heavy beds, sofas, dressers, and TV armoires; continually standing, bending, stooping, and reaching; moving and placing heavy linen in linen rooms; frequently pushes carts loaded with dirty laundry or waste paper and trash, and lifting and carrying items weighing up to 45 lbs independently and over 45 lbs with assistance.

    Working Conditions: Incumbent is frequently exposed to heavy lifting, possibility of cuts, scrapes, bruises, strains, sprains, and skin irritations from use of strong cleaning solutions. Care is required to avoid injuries when working on ladders. The work is primarily performed indoors, which has adequate heat, light and ventilation, however some duties required are outside and will expose incumbent to heat, cold, and varying types of weather. 


    Additional information

    GENERAL INFORMATION:  Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

    It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review:

    As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).  For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

    Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

    Required Documents:

    *Education/certification certificate(s), if applicable.

    *If prior military, DD214 Member Copy

    This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

    Marijuana is a Schedule 1 drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws. A positive drug test result for marijuana (or any other drug tested for) will result in withdrawal of the tentative job offer and ineligibility to apply for a position within the Department of Defense for 6 months from the date of the drug test.

    Applicants may not be employed in the chain of command of their relative.

    Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with 'TA' stamped in red on front of card.


    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

    Background checks and security clearance

    Security clearance

    Drug test required


  • Required Documents

    Varies - Review 'OTHER INFORMATION'

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

    The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

    • Stability of Federal Civilian Service

    • People with passion for doing work that matters

    • Quality of Work Life Balance

    • Competitive Pay

    • Comprehensive Benefit Packages

    • Marine Corps Exchange and Base Facility Privileges

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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