Technical Program Manager

Dell in Austin, TX

  • Type: Full Time
position filled
**Technical Program Manager**



**Competitive salary**



**Austin, TX**



Dell provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a **Technical, Program Manager** on our Digital Licensing and Fulfillment team in **Austin Texas.**



With a global remit, our Technical Program Management professionals lead cross-functional product design teams to develop and introduce game-changing new products and solutions. It's about making sure we offer customers the right features, experience, quality, schedule, cost, continuity of supply, service capability and financials. And when products and solutions are in development, it's about driving everything from definition through to planning, development and launch across global development centers and multiple lines of business. The team is also crucial to getting shipping right. All in all, it is a fascinating and incredibly varied area.



**Key Responsibilities**



+ Strong focus on process design and digitization.

+ Engaging and influencing global cross functional teams .Development of strategy ?that aligns different business units and scales globally.Project documentation, development of success criteria, measuring outcomes, and successful hand-off of projects through sustaining.

+ Owns interlock between the support product leaders, Support Engineering, Trigger engineering and Analytics ops to facilitate requests, drive initiatives, track and manage product specific issues.

+ Drives continuous improvement in the quality of systems, peripherals and software, as experienced by customer.

+ Supports achievement of quality goals and performance measurements while also monitoring results to identify outliers requiring deeper investigation.

+ Provide product Workload, Contact and Dispatch Reduction opportunity/initiative project management.

+ Influences and contributes to the development, implementation, and continuous improvement of in-market quality standards and processes.



**Essential Requirements**



+ 5-8+ years of related experience with a Bachelor's degree.

+ 10+ years of service experience with computer products, be technically proficient and have a working knowledge of service and product offerings as well as a good understanding of the OLP process.

+ Advanced communication/presentation skills with strong ability to interact with executive leadership.

+ Strong ability to lead, influence and implement change across businesses.

+ Demonstrate a sense of urgency and act with professionalism when managing critical or sensitive issues.

+ Understanding and awareness of global components such as cultural differences, time zones, etc.

+ Ability to problem solve and communicate risks / impact to deliverable.

+ Advanced understanding of technology discipline, such as hardware, software, solutions and ability to influence other team members through technical expertise.

+ Advanced understanding quality tools, data, and processes and can use those tools to influence design decisions and improvements within organization.

+ Ability to deal with ambiguous situations within project, across organization.



**Benefits**

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.



If you are ready to take ownership of ambitious and ground-breaking technical programs, this is your opportunity to develop with Dell.



**Closing date: 3-3-20**



Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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