Commissions Systems Administrator - Secureworks
Secureworks (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats. Red Cloak software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.
We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about what's next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.
The Commissions System Administrator is responsible for configuring the commissions system to correctly calculate commission for all Seller groups as well as Partners. This includes working with Sales, Legal, and HR to completely understand the requirements in the legal commission plan document, then translating that understanding into business requirements (BRD) as well as into technical configuration requirements (TAD). Once both documents have been approved by the business, then Commissions System Admin would be responsible for configuring the changes in the system and working with the Commissions team to sign off on testing.
The Commissions System Administrator would also be working with the commissions team on any production issues to ensure resolution.
Supports day-to-day business operations functions, business applications and supporting technologies
Provides end user support for a specific application while learning about the application and customer
Assists in application implementations and testing low complexity end user processes using defined guidelines
Updates existing tables and verifies data accuracy
Collects data and runs basic reports in response to client inquiries as directed by more senior associates
Interacts with clients, both internal and external, to provide business reporting
May assist in training end users and creating end-user documentation for low complexity functionality
Analyzes business and user needs, documenting requirements, with the guidance of a senior associate
Documents business rules/functional requirements to support system enhancements with the guidance of a senior associate
Logs and tracks basic problems/ work tickets with external product vendors or support organizations.
Minimum of 3 years experience translating commission plan documents into technical requirements, configuring the commission system with requirements, and working with end users for testing
Expert in Microsoft Excel; experience with Microsoft Access or SQL preferred.
Experience with a commissions system; experience with Varicent (Cognos) ICM v10 preferred.
Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Secureworks here.
Commissions System Administrator is responsible for configuring the commissions system to correctly calculate commission for all Seller groups as well as Partners. This includes working with Sales, Legal, and HR to completely understand the requirements in the legal commission plan document. Then translating that understanding into business requirements (BRD). That document would need to be translated into technical configuration requirements (TAD). Once both documents have been approved by the business, then Commissions System Admin would be responsible for configuring the changes in the system and working with the Commissions team to sign off on testing.
Commissions System Administrator would also be working with the commissions team on any production issues to ensure which resolution.
Secureworks uses the Varicent (Cognos) ICM v10
We are looking for someone with experience in this system.Job Family: Secureworks Job ID: R