Restaurant Supervisor

Delaware North Companies, Inc in Milwaukee, WI

  • Industry: Hospitality - Food Services - Others
  • Type: Full Time
position filled
Our Exciting Work Environment

Do you want to be close to the action in a sporting venue? Would you like to work in a fast paced, fun environment? You are part of the excitement as the Restaurant Supervisor at the new year round restaurant at Miller Park. Be part of the team behind the team!

Grounded in a foundation of family ownership for over 100 years, Delaware North has earned a reputation as one of the most admired family-owned hospitality companies in the world. At Miller Park, we provide food and beverage concessions, luxury suites and catering for our partner the Milwaukee Brewers. We’re working behind the scenes and on the front lines – making each guest experience, moment and memory the best it can be.

The Opportunity

Position Summary

Assists management with the efficient operation of the restaurant, in accordance with the Company’s Service Standards and applicable Operational Standards

Essential Functions:

  • Supervises the activities of all associates assigned to floor; ensures that breaks occur in a timely manner
  • Trains new and existing associates, under the direction of management
  • Ensures quality employee performance
  • Enforces and adheres to all unit and company alcohol service policies and procedures
  • Ensures quality, accuracy, and timely delivery of food and beverage orders
  • Assists associates with service and/or billing issues
  • Verifies proper set-up, service, and cleaning of assigned area throughout shift/event
  • Visits with guests to ensure satisfaction; promptly communicates any opportunities to management
  • Analyzes and resolves all problems with employees, guests, client and the operation, with the assistance of management
  • Performs opening and closing procedures
  • Verifies all paperwork is complete and turned in at conclusion of shift/event
  • Ensures all workstations, storerooms, bar, host stand, and dining areas remain clean, sanitized, safe and sufficiently stocked.
  • Maintains cleanliness and safety standards throughout the restaurant; follows and upholds all health codes and sanitation regulations
  • Completes daily point-of-sale reports as requested by management
  • Adheres to and enforces inventory and labor control measures; performs inventory counts as requested
  • Performs other duties as assigned
  • Education & Experience:

  • High School Diploma or GED required; Associates degree in Food & Beverage or related field, preferred
  • Minimum of 2-3 years work experience in front-of-house restaurant or foodservice position, in a high volume environment, required
  • One year supervisory experience in restaurant or service environment preferred
  • Experience in cash handling and credit card processing required
  • Previous experience using computerized POS system required; previous experience with Micros POS preferred
  • ServSafe certified preferred
  • Knowledge, Skills & Abilities:

  • Excellent guest service skills; ability to adhere to Company’s Service Standards
  • Ability to complete required pre-employment sanitation and alcohol service training
  • Knowledgeable in the operation of a high volume sit-down restaurant with high service standards
  • Possess basic knowledge of bar operations and standard drink recipes and alcohol brand names 
  • Basic math skills; ability to accurately total guest checks, account for cash and inventory
  • Strong verbal and written communication skills – ability to communicate with staff and to prepare written reports
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
  • Highly motivated, ability to take initiative, ability to work in fast-paced environment
  • Team-oriented; ability to work effectively with others
  • Physical Requirements:

  • Ability to remain on feet for entire length of shift, constant standing, walking, bending, reaching and repetitive motions
  • Ability to maneuver between tables and around corners
  • Ability to lift, balance and move large food trays, weighing up to 50 lbs.
  • Visual acuity and hearing sufficient to take orders and prepare bills
  • Environmental Working Conditions:

  • Majority of time spent alternating between indoor, climate-controlled environment of restaurant and temperature fluctuations of warehouse and kitchen.
  • This is a fulltime hourly position.

    Who We Are

    At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

    All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

    Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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