Position: Avaya Aura AACC and Nortel CS1000 Engineer
Duration: 12 Months Contract
Hardware Software o Nortel CS1000 o Nortel Call Pilot o Nortel MPS 500/1000 o Avaya Aura Device Services (AADS) o Avaya CTI o IR Prognosis o Avaya Aura Contact Center/CCT o Nuance Natural Language IVR o Avaya Orchestration Designer o Avaya WebLM o Avaya Secure Access Link
Ability to create, modify, add, or remove scripts within AACC. Ability to create, modify, add, or remove vectors within Communication Manager Perform moves, adds, and changes within CS1000, CallPilot, AACC Ability to create, modify, add, or remove reports within AACC/CMS. Ability to create, modify, add, or remove DTMF applications. Ability to use Orchestration Designer to modify scripts Applicable certifications or technical degree or a minimum 5+ years of experience supporting Nortel/Avaya equipment. Excellent written and verbal communication skills. Excellent organizational and time management skills. Strong troubleshooting, problem solving, and analytical skills. Ability to work independently as well as in a team environment. Must be able to learn new things quickly, need minimal direction, and handle multiple tasks simultaneously.