Customer Service Tech

D.R. Horton in Austin, TX

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
  • $26,730.00 - 41,320.00
position filled
D.R. Horton, Inc. is currently looking for a Customer Service Technician. The right candidate's primary goal is to maintain a high level of customer satisfaction of homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Evaluates homeowner repair issues to determine if they are warrantable items

Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs

Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting

Schedules and manages subcontractors to make designated warranty repairs

Certifies warranty work is completed within contractor obligations

Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Ability to work overtime

Follows up with homeowners to ensure concerns are addressed in a timely and professional manner

Processes charge-back documentation and invoices

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

Required Qualifications

High School Diploma or GED

3 or more years related experience; including carpentry work, drywall, texture repair and painting

Must have a vehicle capable of carrying supplies, valid drivers license and be willing to drive among designated communities in daytime and nighttime

Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop

Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications

Proficiency with MS Office and email

Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision

Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock. The noise level is generally loud

Preferred Qualifications

Prior customer service experience

Experience with minor electrical, plumbing and HVAC repair work

Ability to work independently and be productive without supervision

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Vision and Dental

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life Insurance

Vacation, Sick, Personal Time and Company Holidays

Build YOUR future with D.R. Horton, Americas Builder.

#WeBuildPeople2

Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!

LinkedIn, Twitter, Facebook, Instagram
Associated topics: diagnose, equipment, field service, field service technician, machine repair, millwright, repair, service technician, troubleshoot, upgrade

You may be interested in these similar jobs!
Structured Cabling Project Manager
IES Communications, LLC. in Austin, TX

The Project Manager is the overall manager for assigned project. The Project Manager ensures that all contracted work is developed, implemented, inst…

Read More
Tier 1 Tech Support
Burnett Specialists in Austin, TX

Burnett is partnering with a North Austin corporate technology services company to staff top talent for their Tier 1 Tech Support roles. This is an i…

Read More
Customer Service Delivery Tech Expert - Part-Time
Asurion LLC in Round Rock, TX

Description:Customer Service Delivery Tech Expert - Part-Time$18/HrMileage ReimbursementMonthly Phone StipendHours\: 3\:45 p.m. ?? 9\:00 p.m.Forward …

Read More
Experienced Diesel Mechanic - Service Tech
United Rentals in Austin, TX

Description:As a Service Tech III at United Rentals, you'll use your skills to perform maintenance and repairs on complex equipment in a safe and pro…

Read More
Virtual Customer Service Representative
SYKES Enterprises in Austin, TX

Job descriptionWork From HomeEarn cash fast as a Customer Service Representative for the tax season with SYKES Home and Intuit! In this short-term ro…

Read More
Customer Service Representative - Work From Home
SYKES Enterprises in Austin, TX

Job descriptionWork From HomeEarn cash fast as a Customer Service Representative for the tax season with SYKES Home and Intuit! In this short-term ro…

Read More
Seasonal - Customer Support Agent
SYKES Enterprises in Austin, TX

Job descriptionWork From HomeEarn cash fast as a Customer Service Representative for the tax season with SYKES Home and Intuit! In this short-term ro…

Read More
Telecommute Customer Service Representative
SYKES Enterprises in Austin, TX

Job descriptionWork From HomeEarn cash fast as a Customer Service Representative for the tax season with SYKES Home and Intuit! In this short-term ro…

Read More
Desktop Support Supervisor
AllSTEM Connections in Austin, TX

Role Description/ExpectationsService Desk SupervisorDaily Duties:Supervising a team of helpdesk technicians & dispatcher, scheduling/prioritizing ser…

Read More
Aptito support (POS support)
TEKsystems in Austin, TX

Job DescriptionIn this role you will work in a small team of CSRs in the POS and payment processing realm and will be responsible for technical suppo…

Read More
Remote Customer Service Representative
SYKES Enterprises in Austin, TX

Job descriptionWork From HomeEarn cash fast as a Customer Service Representative for the tax season with SYKES Home and Intuit! In this short-term ro…

Read More