Network Operations Technician

CVS Health in

  • Type: Full Time
position filled
Job Description The Level 1 Network Operations Store Support Technician will report to the NOC Lead/Operations Manager and be responsible for providing Level 1 phone support, network monitoring, and technical support. Shift schedules vary and all candidates need to be flexible with their schedule Key Responsibilities of the Level 1 Network Operations Store Support Technician: • Demonstrate a thorough understanding of the monitoring tools • Monitor automated and end user incident and outage reporting, troubleshoot and resolved problems. • Documents problems, completes problem tickets and requests information in the support tools • Provide superior support by analyzing, diagnosing and resolving problems and requests within service level agreements • Single point of contact for all communications and escalations • A strong team player who is accountable towards business urgency, work in shifts to provide onsite 24x7 coverage to stores, be flexible to work beyond stipulated hours.; • Ability to type 30 words per minute Required Qualifications 1 to 2 years of educational or technical experience Preferred Qualifications • Prior experience in working in a Call Center • Technical Certifications (Network and/or Cisco) • Technical Degree or previous technical work experience preferred Education High School education or a GED Business Overview It’s a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

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