Job Description Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com What We Do Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations. Overview : Working in a Central Billing Center environment, the Customer Service Representatives is the central point of contact for all residents, family members and/or Community staff. As a key member of Omnicares innovative offering for the growing assisted living market, the Customer Service Team will triage incoming questions and issues, identifying resolutions that optimize the overall pharmacy experience for residents, family members and community staff. Shift: Monday through Friday 9:00am-6:00pm and a rotating 10:00 am to 7:00 pm shift once a month. Required Qualifications -High School Diploma or equivalent -Experience working with residents/patients to provide collaborative and empathetic solutions -Excellent communicator and capable of communicating essential information to multiple parties involved -Ability to multitask in an organized manner, maintaining detailed and clear record-keeping -Demonstrated ability to problem-solve and create innovative solutions -Prioritize tasks with Manager to enhance your ability for maintaining expected service levels Preferred Qualifications -3-5 years of experience in customer service/billing. -3-5 years of experience in pharmacy operations preferred -Experience in working in a team oriented environment. -Knowledge of third party and commercial insurance plans preferred -Desire to build and grow internal processes and supporting Education High School Diploma or equivalent Business Overview Its a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nations premier health innovation company. Through our health services, insurance plans and community pharmacists, were pioneering a bold new approach to total health. As a CVS Health colleague, youll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team . Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-###-#### or ...@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-###-####.
Associated topics: answer, call center, client, client service, customer, customer care, customer service, guest, phone call, representative